Where do I catch Terravision coaches from and how will I recognise one?
Look on each of the service pages in the guide to boarding section. There you will find the address of where the coach stops are located. Please remember to be at the stop at least 15 minutes prior to the scheduled departure time of your coach. Recognising the Terravision coach is easy! Just look for our logo! Every now and again, for technical reasons, the company may use a vehicle that does not carry the company logo. However our uniformed ground staff are always around to help you out should the need arise.
What happens if the coach I have booked on is full or if I miss my coach?
If the coach you want to board is full do not worry, another coach will be on its way to collect you. Please remember to be at the stop at least 15 minutes prior to the scheduled departure time of the coach to ensure timely boarding.
If you miss your coach or get to the stop late, do not worry, you will be able to board the following coach with your existing ticket and no penalty fare will be applied!
I lost something on the coach, how can I get it back?
In the event you leave something on the vehicle please contact one of our sales and info desks at the airport (for more information refer to the contact us section of the website). We will do everything we can to locate your missing item.
Where can I buy Terravision tickets from?
Of course you can buy your ticket on-line on our website and take advantage of our great offers available only on-line!
If you are unable to book your ticket on-line you can always go to one of our sales desks located in over 40 European “low-cost” airports. For more information on where to find us please refer to our check out our contact us and services sections of the website. We also have numerous sales points in the cities we operate in including travel agencies. In Rome, Florence and London you can also find us at our Terracafès, located a stone’s throw away from where our services stop in town.