Termini e Condizioni di trasporto

Norme e procedure sono soggette a modifiche con breve preavviso. Sebbene le informazioni contenute in questo sito siano il più possibile aggiornate e corrette, la Società Terravision non potrà essere ritenuta responsabile per perdite o danni, diretti o indiretti, risultanti da tali informazioni.

Definizioni
Ammissione al servizio
Servizi forniti
Biglietti
Accesso alle vetture
Bagagli
Responsabilita’ Terravision
Reclami
Coupon per il passeggero
Comportamento del passeggero
Comunicazioni Terravision
Conclusioni
Legge sulla privacy
Conditions of Carriage Stansted Services
Condizioni di viaggio Airport Bus Express
Condizioni di viaggio AEROBÚS
Condizioni di viaggio Varzi
Condizioni di viaggio Prague Airport Transfers
Modlin Bus – Terms and Conditions
Faroshuttlebus – Terms and Conditions

 

Definizioni
Le parole che seguiranno avranno tale significato: “vettura”: è il veicolo, bus o altro mezzo di trasporto, fornito dalla Terravision e sul quale i passeggeri viaggeranno; “viaggio”: la corsa consentita ai passeggeri in base alle indicazioni risultanti dal proprio biglietto; “servizio”: attività svolta dalla Società;“bagaglio”: qualsiasi oggetto che il passeggero porta con sé in relazione al proprio viaggio.

Ammissione al servizio
I viaggiatori devono munirsi di titolo di viaggio valido per usufruire del servizio di trasporto e devono conservarlo per tutta la durata del viaggio. Il viaggio si intende concluso dopo la discesa dalla vettura, in caso di biglietto andata e ritorno, la conclusione avverrà alla discesa dalla vettura nel viaggio di ritorno.

Servizi forniti
Trasporto
Terravision trasporta sulle proprie vetture i passeggeri muniti di regolare biglietto. Il biglietto è un’annotazione dell’accordo tra la Società ed il passeggero. Il biglietto rimane di proprietà di Terravision e deve essere esibito dietro richiesta della stessa Società. Sempre a seguito di espressa richiesta il biglietto deve essere restituito alla Terravision.
Trasporto disabili
La mancata comunicazione, al momento della prenotazione, della condizione di disabilità può determinare la non disponibilità del servizio e l’impossibilità del trasporto del passeggero. Il passeggero è invitato a contattare la società almeno 48 ore prima della partenza. Per ulteriori informazioni scrivere al seguente indirizzo email: customerservices@terravision.eu
Trasporto bambini
Terravision non prevede il trasporto di minori (sotto i 14 anni) non accompagnati. Non sono disponibili servizi di accompagnamento ed altri servizi speciali. I minori di 14 anni devono essere accompagnati da un passeggero di almeno 16 anni di età, che deve prenotare la corsa contestualmente. I bambini fino ai 4 anni alla data della partenza possono viaggiare senza pagare il biglietto in base alla tariffazione ordinaria. I bambini al di sopra dei 4 anni di età devono pagare il biglietto in base alla tariffazione ordinaria. Non è consentito il trasporto di seggiolini per bambini a bordo del bus.
Trasporto animali
Terravision non è obbligata a trasportare animali sulle proprie vetture, fatta eccezione per i cani-guida dei passeggeri ciechi o sordi.

Biglietti

Validita’ del biglietto
Il biglietto consente di utilizzare il servizio Terravision e di effettuare la corsa dichiarata sullo stesso. Se il biglietto è alterato o danneggiato non è valido per la corsa prevista sullo stesso.
E-ticket
Gli e-tickets devono essere stampati e quindi presentati al nostro personale al momento dell’imbarco. In caso di ritardo del passeggero comportante la perdita del servizio indicato sul ticket acquistato online, lo stesso sarà valido anche per la corsa successiva. Se la corsa persa dal passeggero corrisponde all’ultima partenza possibile di una giornata, il biglietto sarà valido per il giorno successivo. Il “priority boarding” è garantito solo per gli orari di partenza prenotati e mostrati sul biglietto.
Prenotazione posti
Il passeggero che vuole riservare un posto su di una specifica corsa deve prenotarlo online tramite il nostro sistema di prenotazione prima della stessa data di partenza. Le prenotazioni dipendono dalla disponibilità dei posti nelle singole corse.
Correzioni al biglietto
Il passeggero può chiedere la correzione del proprio biglietto sia in relazione al tipo che alla destinazione dello stesso, a patto che viaggi sulla medesima corsa. La correzione va richiesta prima della partenza del servizio indicato sul biglietto.
La correzione del biglietto può essere effettuata solamente negli uffici della Società Terravision o dal personale dipendente della stessa dotato di tale mansione. Se la correzione del biglietto comporterà un aumento di prezzo rispetto a quello pagato, il passeggero dovrà corrispondere il prezzo supplementare.
I passeggeri posso modificare data e orari delle loro prenotazioni online solo accedendo al loro account “My Terravision”. I biglietti acquistati offline tramite lo staff di Terravision non potranno essere cambiati o modificati.
Responsabilita’ del passeggero
Il passeggero deve sempre controllare i dati relativi alla prenotazione (luogo di partenza e di arrivo, date, orari, numero dei passeggeri etc.) prima di confermare l’acquisto. Anche nel caso di un e-ticket, il passeggero dovrà controllare la correttezza dei dati inseriti sulla schermata prima di procedere al pagamento.
Biglietto non valido
Il passeggero deve viaggiare munito di biglietto valido. Se, a seguito di controlli, viene trovato in possesso di un biglietto non valido dovrà abbandonare il bus o, in alternativa, acquistare un altro biglietto direttamente dal conducente.
E-ticket falso
Terravision si riserva il diritto di confiscare un e-ticket posseduto da un passeggero qualora abbia motivi ragionevoli per considerarlo falso. Potrà, inoltre, impedire al passeggero trovato in possesso di tale biglietto di utilizzare i propri servizi e eventualmente procedere per vie legali.
Biglietto perso
Terravision non è obbligata a sostituire il biglietto in caso di smarrimento o furto dello stesso. Al verificarsi del furto o dello smarrimento, quindi, il passeggero che vorrà ugualmente utilizzare il servizio di questa Società dovrà acquistare un nuovo biglietto.

Accesso alle vetture
Fermate
La salita e la discesa dalle vetture avviene esclusivamente in corrispondenza delle fermate autorizzate poste lungo i percorsi delle linee ed indicate da apposite paline. Il passeggero ha la responsabilità di recarsi alla fermata più appropriata assicurandosi di salire a bordo del giusto autobus. Una mappa di tutte le nostre fermate è disponibile sul sito www.terravison.eu.
Ritardo del passeggero
Il giorno della corsa è necessario presentarsi alla fermata almeno 15 minuti prima l’orario previsto di partenza. Terravision non è responsabile della mancata corsa se conseguenza dell’arrivo in ritardo del passeggero e non è obbligata a ritardare il proprio servizio per attendere lo stesso.
Biglietti dalla città all’aeroporto:i passeggeri sono pregati di prenotare un servizio che gli permetta di arrivare in aeroporto con almeno 2 ore di anticipo rispetto l’orario previsto per la partenza del volo.
Terravision non potrà essere considerata responsabile nel caso di incidenti, traffico o tutte quelle cause di forza maggiore non dipendenti dalla nostra volontà che dovessero impedire il normale svolgimento dei nostri servizi. Gli utenti che non dovessero attenersi alle indicazioni fornite scegliendo un servizio che non consente tempo a sufficienza per svolgere le normali procedure di imbarco (check-in, controlli di sicurezza etc.) non avranno diritto a rimborsi.
Connessioni:è responsabilità del passeggero quella di pianificare il proprio viaggio affinché vi sia tempo sufficiente per garantire coincidenze con altri mezzi di trasporto. Nel caso in cui il passeggero scelga una connessione che non gli permetta di arrivare all’imbarco con il dovuto anticipo, non riceverà alcun tipo di risarcimento.

Bagagli
Bagaglio consentito
Terravision non applica costi aggiuntivi per i bagagli né pone un limite al numero di bagagli purché ci sia spazio disponibile nell’apposito vano. I bagagli a mano sono permessi a bordo solo se di dimensioni compatibili con i vani a questi dedicati e se non recano pericolo durante il viaggio (questo a discrezione dell’autista).
Compatibilmente con lo spazio disponibile a bordo può essere consentito, a giudizio del personale, anche il trasporto, in base alle tariffe in vigore, di attrezzature per sciare, pattini, biciclette ed altri articoli “speciali”, contenuti in apposita custodia.
Gli articoli fragili quali le merci elettriche, le televisioni portatili e le radio risultano trasportabili solo se del formato ragionevole. Gli strumenti musicali di dimensioni ridotte, come chitarre, violoncelli, violini o viole, possono essere portati sul bus solamente prenotando un posto a sedere e versando la tariffa prevista. Le attrezzature per la mobilità (sedie a rotelle pieghevoli e altri supporti) vengono trasportati gratuitamente.
l passeggero, nel caso di dubbio sull’opportunità o meno di trasportare un articolo, dovrà premurarsi di contattare la Terravision per conoscere se il collo a suo seguito rientra tra quelli trasportabili.
I conducenti del bus offrono assistenza ai passeggeri per il loro bagaglio ma non sono obbligati a sollevarlo.
Per motivi di salute e di sicurezza, Terravision non accetta di trasportare articoli superiori a 32 kg e con dimensioni superiori a 81 cm di altezza, 119 cm di lunghezza e 119 cm di profondità. Il limite di peso non si applica alle attrezzature atte a consentire la mobilità dei disabili.
Terravision non si assume alcuna responsabilità per oggetti non imballati adeguatamente, deperibili o fragili, o per danni di lieve entità alla superficie esterna dei bagagli (ad es. graffi, macchie, sporco, ammaccature), derivanti da normale usura.
Bagaglio vietato
Terravision non è obbligata a trasportare: armi da fuoco, armi da taglio e qualsiasi oggetto tagliente, oggetti contundenti capaci di provocare lesioni, sostanze esplosive, sostanze chimiche, droghe o solventi (tranne le medicine), sostanze tossiche o infettive, come topicidi, sangue infetto, materiale radioattivo, sostanze corrosive, come mercurio e batterie per veicoli, e qualunque articolo, a parere della Società, pericoloso, che possa provocare ferite o che sia inadatto al tipo di trasporto fornito per peso, forma, estrema fragilità o deteriorabilità. Gli oggetti sopra specificati quali bagagli vietati, se trovati a bordo, verranno immediatamente scaricati dalla vettura.
Imballaggio ed identificazione del bagaglio
Tutti i bagagli a seguito dei passeggeri dovranno essere imballati perfettamente e dovranno altresì riportare targhetta identificativa con generalità e recapito telefonico del proprietario – passeggero. La Terravision si riserva di non accettare a bordo dei bus i bagagli che, a seguito di controllo, verranno trovati privi di tali requisiti. Tutto il bagaglio, escluso quello a mano, sarà immagazzinato negli appositi scompartimenti dei bus.
Bagaglio a mano
Il bagaglio a mano sarà immagazzinato nello scompartimento accanto al passeggero e rimarrà nella disponibilità dello stesso. Per tale motivo la responsabilità, nel caso di smarrimento, sarà attribuibile solamente al passeggero. Si consiglia di trasportare nel bagaglio a mano gli articoli preziosi o di rilevante entità economica tra cui soldi, monili, metalli preziosi, documenti di identificazione, dispositivi elettronici e farmaci salvavita.
Responsabilità per smarrimento bagaglio
In caso di smarrimento del bagaglio su una vettura o in una stazione dei bus lo stesso verrà preso in custodia dalla Terravision. Al passeggero sarà addebitata una tassa per tale servizio comprensiva anche, laddove possibile, della spedizione del bagaglio perso. I bagagli privi di recapito telefonico ed indirizzo saranno smaltiti nel termine di un mese dal ritrovamento degli stessi. Il contenuto dei bagagli verrà esaminato e, laddove considerato pericoloso o deteriorabile, eliminato entro 48 ore dal ritrovamento. Verranno altresì tenuti in deposito i bagagli ritrovati da altri passeggeri e tempestivamente consegnati ai responsabili delle vetture. Lo smarrimento di un bagaglio dovrà essere comunicato al nostro personale immediatamente e confermato, con il dettaglio di tutti gli oggetti smarriti, nel termine di 72 ore dalla conclusione del viaggio mediante lettera inviata alla Società Terravision, Via Archimede 164 – 00197 Roma – Italia o con e – mail indirizzata a customerservices@terravision.eu o a qualsiasi altro indirizzo pubblicizzato a tale scopo. Terravision consiglia di assicurare i bagagli per tutti i danni afferenti al contratto di trasporto con compagnie assicurative specifiche.

Responsabilita’ Terravision
Trasporto
Terravision ha l’obbligo di trasportare il passeggero dotato di regolare biglietto ed il suo bagaglio rispettando le norme del presente documento. La Società si obbliga, inoltre, a ridurre al minimo disagi e inconvenienti relativi al viaggio.
Ritardo o annullamento delle corse
Gli orari pubblicati su www.terravision.eu sono approssimativi. La Società si riserva il diritto di modificarli informando gli utenti delle cause della modifica nonché degli eventuali orari alternativi. Terravision può, inoltre, sospendere o annullare le corse obbligandosi a darne comunicazione ai passeggeri. In quest’ultimo caso, la Società potrà scegliere se inserire una nuova corsa in sostituzione di quella sospesa o estendere la validità del biglietto del passeggero. Terravision non è responsabile in caso di perdite, danni, costi sofferti dai passeggeri per ritardo o annullamento del servizio. Terravision non ha alcun obbligo nei confronti dei passeggeri che non hanno prenotato la corsa.
Annullamento dopo inizio servizio
Se il bus su cui il passeggero viaggia non è in grado di giungere alla destinazione prescelta dallo stesso, salvo che la causa non vada oltre il controllo della Terravision, la Società si riserva di scegliere tra le seguenti opzioni di comportamento: a) scegliere un mezzo di trasporto alternativo che garantisca al passeggero l’arrivo a destinazione; b) predisporre una vettura sostitutiva; c) concedere il rimborso delle spese sostenute dal passeggero; d) emettere un coupon a favore del passeggero.
Assenza di responsabilita’
Terravision non è responsabile per circostanze che vadano oltre il ragionevole controllo della stessa. Esempi di eventi oltre il controllo della Società sono i seguenti: guerra o minaccia di guerra, incidenti sull’itinerario di servizio, condizioni atmosferiche gravi ed eccezionali, incendio e/o danni ad una stazione del bus, vandalismo, terrorismo, traffico imprevisto, tumulti, problemi tecnici o agitazioni locali.
Morte e lesioni alla persona
Terravision in caso di morte o lesioni personali occorse ad un passeggero per propria negligenza rimborserà i danni subiti.
Compagnie aeree
Terravision non è responsabile per la qualità del servizio prestato dalle linee aeree o per gli eventuali ritardi o annullamenti di trasferimenti.

Reclami
Modalita
Il passeggero deve effettuare il reclamo personalmente e, se richiesto, dovrà fornire un documento di identità nonché la rilevante documentazioni relativa al volo. Se il biglietto riporta i nominativi di più passeggeri, gli stessi devono effettuare il reclamo contemporaneamente. Il reclamo va presentato negli uffici addetti della Terravision o inviato tramite mail all’indirizzo customerservices@terravision.eu. Il termine ultimo per effettuare il reclamo è di 30 giorni dalla data di partenza del viaggio. All’atto del reclamo, va allegato il biglietto acquistato.

Coupon per il passeggero
Caratteristiche
Il coupon è: personale, trasferibile a terzi, valido per sei mesi a partire dalla data dell’emissione risultante dallo stesso. Il coupon può essere utilizzato per tutti i servizi Terravision nonché nei Terracafè di Roma e Firenze.
Estinzione del buono
Se il passeggero vuole usufruire di un servizio il cui costo è maggiore del valore del buono, dovrà pagare la differenza di prezzo; se il costo è inferiore non riceverà alcuna compensazione per la differenza.

Comportamento del passeggero
Comportamento richiesto
Il passeggero deve comportarsi in maniera corretta e ragionevole sia nelle stazioni che a bordo dei bus ascoltando attentamente le indicazioni dei membri del personale Terravision.
Comportamento vietato
E’ fatto divieto al passeggero di tenere un comportamento non corretto, di cui qualche esempio qui di seguito: minacciare il personale Terravision o gli altri utenti del servizio, collocare i propri bagagli in modo da creare disagi agli altri passeggeri bloccando le uscite di sicurezza o il corridoio centrale del bus, utilizzare radio, giochi rumorosi, strumenti musicali, dispositivi radiofonici che creino fastidio agli altri utenti. Ai passeggeri è fatto divieto di mangiare o bere a bordo.Non possono essere condotte a bordo dell’autobus sostanze alcoliche o stupefacenti né può salire sul bus il passeggero che è sotto l’effetto di tali sostanze. La Terravision si riserva di impedire la salita sul bus o agevolare la discesa dallo stesso, ove possibile, del passeggero che, noncurante delle prescrizioni, abbia tenuto un comportamento vietato.
Responsabilita’ per il comportamento di altri passeggeri
La Terravision non è responsabile per gli atti e le omissioni commesse da altri passeggeri sul bus o in stazione. La Società si obbliga, tuttavia, a controllare il comportamento di tutti gli utenti.

Comunicazioni Terravision
Relativamente a cambiamenti di orario, comunicazioni di carattere generale o cancellazioni degli itinerari di viaggio Terravision fornirà ai passeggeri informazioni tramite e-mail all’indirizzo comunicato al momento dell’avvenuta prenotazione. L’invio del messaggio e-mail verrà accettato come prova della ricezione. Se non è stato comunicato a Terravision un indirizzo e-mail valido, sarà necessario verificare, tra le 24 e le 72 ore prima della partenza, sul sito www.terravision.eu o presso un box della Società per accertarsi che non ci siano comunicazioni o cambiamenti di programma.

Conclusioni
Indicazioni
Il contratto di trasporto stipulato con Terravision è soggetto alle condizioni generali di trasporto per i passeggeri ed i bagagli attualmente in vigore ed ai relativi regolamenti, disposizioni e/o normative attinenti ad oggetti specifici. Le condizioni ed i regolamenti Terravision sono, per mezzo di questa notifica, incluse come riferimento nel contratto e ne fanno parte.
Si fa presente che Terravision London Finance ltd è una società operante nella rivendita di ticket di trasporto aeroportuale per società terze e che si manlevata da ogni tipo di responsabilità per eventuali danni, causati a persone o cose, da parte delle società terze che effettuano il servizio di trasporto.

Legge sulla privacy
Le comunichiamo le dovute informazioni in ordine alle finalità e modalità di trattamento, nonché all’ambito di comunicazione e diffusione dei dati personali da Lei forniti a Terravision(nel seguito anche solo la “Società”) per la Sua partecipazione al sito www.terravision.eu (nel seguito anche solo il “Sito”).
La finalità del trattamento e la sua durata sono strettamente connessi alla Sua partecipazione al Sito.
La Società potrà utilizzare i dati da Lei forniti per tutte le finalità legate alla Sua partecipazione, ivi compresa la possibilità di farLa accedere a tutti i servizi previsti dallo stesso sito. La Società si riserva il diritto di utilizzare tali dati anche per tutte le altre lecite finalità legate all’attività.
All’occorrenza, Terravision ha facoltà di modificare la presente Direttiva per la Privacy in seguito ad iniziative di settore o a variazioni riguardanti la legislazione, le modalità di raccolta e uso delle IIP o dei Dati Attinenti, le funzionalità dei servizi o le tecnologie.
Tali variazioni avranno efficacia dal momento in cui saranno pubblicate dalla Società sul Sito.
Continuando ad utilizzare i Servizi offerti da Terravision dopo la pubblicazione di una versione aggiornata della Direttiva per la Privacy, l’Utente accetta tacitamente la Direttiva per la Privacy con le relative modifiche. Pertanto, è importante che l’Utente rilegga periodicamente la Direttiva per la Privacy stessa per essere sempre al corrente di eventuali variazioni. Nel caso di cambiamenti sostanziali nelle modalità di raccolta e utilizzo delle IIP e dei Dati Attinenti da parte di Terravision , la gestione delle IIP e dei Dati Attinenti del singolo Utente resterà comunque soggetta alla Direttiva per la Privacy in base alla quale gli stessi sono stati raccolti, salvo che l’Utente sia stato informato del cambiamento e non abbia sollevato obiezioni.
In particolare, la Società potrà:
a) trattare i dati che ci ha fornito per svolgere analisi, indagini di mercato e statistiche di rilevazione del grado di soddisfazione degli utenti e delle preferenze di questi, relativamente ai servizi oggetto dell’attività della Società;
b) elaborare i dati che ci ha fornito e quelli desunti dalla Sua navigazione sul Sito per individuare il profilo commerciale e per l’utilizzo di questo per finalità di marketing, pubblicitarie, promozionali e commerciali; a tal fine la Società potrà utilizzare i cookies, ovvero porzioni di file immagazzinati dal Suo computer per monitorare i Suoi movimenti all’interno del Sito;
c) comunicarle le novità del Sito e, più in generale, le attività svolte dalla Società.
Per le finalità del trattamento, così come sopra illustrate, e nei limiti delle stesse, tutti i Suoi dati potranno essere comunicati anche a soggetti terzi, pubblici o privati, quali società che svolgono indagini di mercato e statistiche, società che svolgono attività di marketing, pubblicitarie, promozionali e commerciali.
Il conferimento dei dati ed il relativo consenso al trattamento, alla comunicazione ed al trasferimento, per le finalità di cui sopra, sono obbligatori per la partecipazione al Progetto. L’eventuale rifiuto di fornire i dati richiesti o di prestare il relativo consenso al trattamento, comunicazione e trasferimento, comporterebbe la mancata partecipazione al Progetto e l’impossibile esecuzione degli adempimenti connessi al Progetto stesso.
Il trattamento dei Suoi dati personali sarà svolto in forma automatizzata, sia on-line che off-line, ad opera di soggetti appositamente incaricati dalla Società, quali dipendenti, collaboratori o consulenti della Società stessa.
Il Sito potrà contenere dei link che La trasferiranno ad altri siti. Questi siti linkabili da www.terravision.eu non sono sotto il controllo della Società ed e’ possibile che abbiano una politica sulla riservatezza diversa da quella ivi descritta. Di conseguenza, la Società non potrà essere ritenuta in alcun modo responsabile per qualsivoglia violazione del Suo diritto alla riservatezza avvenuta in siti diversi da www.terravision.eu
Inoltre, la Società non potrà in nessun caso essere ritenuta responsabile per l’eventuale Sua comunicazione diretta di dati personali, sensibili o di qualsiasi altra natura, che avvenga nelle sezioni del Sito dedicate ai Forum.
La Società si riserva il diritto di trasferire i dati da Lei forniti ad eventuali terzi acquirenti della stessa o di un suo ramo.
Lei potrà far valere i Suoi diritti, quali l’accesso, l’indicazione dell’origine dei dati personali, chiarimenti sulle modalità e finalità del trattamento, la logica applicata in caso di trattamento con modalità elettroniche, l’indicazione degli estremi identificativi del Titolare del trattamento e dei soggetti o delle categorie di soggetti a cui i dati possono essere comunicati o che possono venirne a conoscenza, l’aggiornamento, la rettificazione, l’integrazione, la cancellazione, la trasformazione e il blocco dei Suoi dati trattati in violazione di legge – rivolgendosi al Titolare del trattamento ai recapiti sotto indicati:
Il Titolare del trattamento e’ Terravision London Finance, raggiungibile via e-mail all’indirizzo: customerservices@terravision.eu – sede legale Park View 183 -189 ,The Vale London, W37RW.

Conditions of Carriage Stansted Services
Information and Publicity

1. Information Full details of the times and fares of services are available from appointed booking offices and agents and on the internet at www.stanstedcitylink.com. These are subject to variation. Special Holiday timetables may operate on public holidays and passengers are advised to check times with the Company before making travelling arrangements. Relevant publicity material on the Company’s services is available through the Company’s offices and agents. It is the passenger’s responsibility to ensure that the timing of the journey booked arrives in sufficient time to enable onward connections to be made and passengers are advised to allow at least three hours between the scheduled arrival time of the coach and the departure time of any connecting flight.

Buying a ticket and seat reservations

2. Types of journey Tickets may be purchased via the Company’s website or at selected offices or agents. A seat reservation can be made for travel only by booking in advance via the Company’s website. A ticket bearing a valid reservation reference provides travel between the points shown on the date(s) and at the departure time(s) shown on the ticket. A reservation entitles a passenger to a seat on the specified journey but not to any specific seat on the coach. Pre-booked passengers must arrive at the departure point for their journey not less than 15 minutes before the scheduled departure time shown on their ticket otherwise their seat reservation will be void and their seats reallocated to other passengers. In such cases, tickets will remain valid for 24 hours from the scheduled departure time and passengers will be offered seats on the next available journey on a ‘first come, first served’ basis. Ticket holders are not bound or entitled to travel on any particular vehicle, except as set out above. The Company will not be liable for any loss or inconvenience suffered by the holders of tickets without pre-booked reservations owing to their not being able to find accommodation on the particular vehicle on which they desire to travel.

3. Passengers with restricted mobility should indicate whether they are wheelchair users when making their booking. Only one wheelchair space is provided inside each coach. Contact details for such passengers should be provided to the Company when booking. (Please also see ‘Special Needs’ and ‘Wheelchairs’ below).

4. Alterations to tickets Alterations to tickets are only permitted in the event of an error in booking and these must be notified to the Company within 48 hours of making the booking. Tickets may not be altered after the departure date and time. Any alterations are subject to seat availability.

5. Non-web Bookings Authorised Company officials or agents can issue tickets subject to any local rules and regulations governing such sales. Such tickets will only be issued as “open-dated” tickets. The possession of such tickets does not guarantee travel on a particular vehicle or departure timing and travel is subject to seat availability. Passengers with pre-booked reservations have priority over other passengers who are then accepted on a ‘first come, first served’ basis. In the event of dispute, the Company’s staff at the point of departure will resolve the matter in accordance with criteria issued to them by the Company from time to time. If, when buying a return ticket for travel on a reservable journey, no date is specified for a return journey, i.e. an “open-dated” return ticket is purchased, such tickets expire one month after date of issue and must be used within this time frame.

Tickets

6. Your contract with the Company A ticket that has been issued to you is evidence of a contract between you and the Company. If the ticket entitles you to any goods or services from a third party, it is also evidence of a contract between you and that party.

7. You may not transfer your ticket A ticket may only be used by the person for whom it has been bought. It cannot be resold or passed on to anyone else.

8. Requirement to hold a ticket You have the right to use the Company’s services only if you hold a ticket or other authority to travel which is valid for those journeys you want to make. Please retain your ticket for inspection at any time whilst on board the coach.

9. Conditions on which tickets are issued

Each ticket is issued subject to:

these Conditions;
any conditions set out in the notices and other publications issued by the Company and
the conditions set out in the notices and other publications issued by another party if your ticket enables you to use any of their goods or services or upon whose property your journey may start or terminate.

10. Children under 14 years of age and infants must be accompanied on the Company’s services by a responsible adult who is a fare paying passenger. Child fares apply to passengers less than 16 years of age. The Company’s staff and agents can request proof of age.

11. One infant aged under 3 years, accompanied by an adult fare-paying passenger, will be carried free of charge. Any additional infants, accompanied by the same adult will be charged at child fares.

12. Concessionary Travel Schemes Unless specifically stated in the Company’s literature or on its website, the Company does not participate in any free or reduced fare concessionary travel schemes.

Validity of Tickets

13. The period during which you can use a ticket The period during which a ticket is valid is as printed on the ticket or stated in the notices and other publications of the Company or as contained in these Conditions of Carriage.

14. The times you can travel and the services you can use Any reduced or discounted fare tickets may be subject to restrictions such as the dates, days, and times when you can use them, and the services on which they can be used. These restrictions are set out in the notices and other publications of the Company and it is the responsibility of passengers to ensure that they are aware of such. If you travel on a service with a ticket which is not valid on that service because of such a published restriction, you will be required to purchase a full price ticket for the journey made.

15. e-Tickets The following special conditions apply to e-Tickets (i.e. those purchased via the Company’s website, App or other electronic means):
No refunds or amendments will be made in relation to e-Tickets whether before or after the date of travel (except in case of notified error as above).
As with any other ticket purchased in relation to travel on any one of the Company’s services, e-Tickets are not transferable and are only valid on the journey for which they were booked.
e-Tickets are like any other ticket purchased in relation to travel on the Company’s services – if you cannot produce a valid ticket you will not be able to travel.
If we have reason to suspect the fraudulent use of an e-Ticket, we reserve the right to confiscate or otherwise invalidate it and prevent you from travelling on our services. In such an event we reserve the right to take further proceedings should we see fit. No refund will be made in relation to any e-Ticket confiscated or invalidated under this special condition.

Use of Tickets

16. Breaking or ending a journey at intermediate places A break of journey is only allowed for interchange purposes. In such instances the passenger must travel on the first available connecting service. Failure to comply will result in the passenger having to purchase a full price ticket for the journey made.

17. If you travel further than your ticket allows If you travel to a place beyond the one specified on your ticket, you will be treated as having joined the coach without a valid ticket for that additional part of your journey and a full price ticket will have to be purchased as if it were a separate journey.

18. Withdrawal of tickets If you fail in a material respect to comply with any condition that governs the use of a ticket, the staff or agents of the Company may withdraw or otherwise invalidate the ticket.

Refunds

19. Refunds may be requested in the event of a passenger’s dissatisfaction with the service received by presenting the relevant ticket without delay to a Company official at one of the Company’s own ticket sales points and completing a Complaint Form. A refund may be issued on the spot by the Company official in accordance with Company policy, issued to staff from time to time, otherwise the official may refer the request to the Company for a subsequent decision. In other circumstances, or in the event of dissatisfaction with an official’s response, a refund request may be made by writing to the Customer Service Team, Stansted Citylink, ComfortDelGro House, 329 Edgware Road, Cricklewood, London NW2 6JP, United Kingdom, enclosing the relevant ticket(s) and stating the reason for the request. The Company will only consider refunding a ticket if the reason is in some way due to the Company being at fault. Should you choose to travel on another one of our services as a reasonable replacement then no refund will be due. Evidence of extenuating circumstances meaning that you would be unable to travel would be considered on an individual basis without obligation on the part of the Company.

20. No refund will be given on tickets received after the specified outward departure time, except as stated above, unless clear evidence (i.e. medical certificate) is produced of inability to travel on that date. Refunds will not be considered in respect of any ticket after the expiry of 28 days from that date. Refund requests can only be made in writing to the Customer Service Team prior to the first date of travel. No refund will be made for days on which the ticket was used.

21. The Company will not refund or replace lost or stolen tickets. New tickets must be purchased for travel. If the original tickets are found they should be sent to the Customer Service Team as above with the receipt portion of the new ticket and a covering letter, where a refund may be made at the Company’s discretion.
22. The value of any refund will be limited to the original purchase price of the relevant ticket(s) and may be subject to an administration fee, currently £5.00 per ticket, at the Company’s discretion.

Your Responsabilities/span>

23. Please check tickets and change at the time they are issued When you buy a ticket, you should make sure that it is valid for the journey you want to make and that you have received the correct change. If possible, you should tell staff about any apparent errors at that time. If you do not, the Company or agent which sold you the ticket will only consider claims about any errors if you can show to its reasonable satisfaction that an error was made on its part. In the event that a debit or credit card or other form of payment is rejected, tickets purchased by that transaction will be invalid.

24. Arriving in time to board the coach Passengers who have reserved tickets should arrive at the correct departure point for their coach not less than 15 minutes prior to the scheduled departure time. The correct departure point is the actual stop or coach station stand from which the coach will depart.

25. Passengers arriving late Where passengers arrive at the departure point later than 15 minutes before the scheduled departure time, the Company reserves the right to allow other passengers without reserved tickets to board the coach and there is no guarantee that you will be able to travel at that time. No responsibility for any loss can be accepted in such circumstances. The Company may at its absolute discretion permit passengers to use a valid ticket up to 24 hours from the pre-booked departure time subject to capacity being available on a subsequent journey but does not guarantee any priority in such circumstances. Such journey must be made in the same direction and between the same two points as the pre-booked ticket.

26. Make sure you are on the correct coach and that you get off at the right stop You are responsible for making sure that you join the correct coach and that you get off at the right stop.

27. Inspection of tickets You must show and, when required, hand over for inspection and scanning as required, a valid ticket and any accompanying discount card at the request of the staff of the Company or its agent. A ticket which registers as having been used for a previous journey will not be accepted for travel and a new ticket must be purchased. In the event of dispute, passengers are advised to purchase a new ticket and submit a refund request as above.

28. If your ticket is spoiled or altered It must be possible for the barcode/QR on the ticket to be scanned. If a ticket is defaced, damaged or tampered with it is not valid for travel. The Company reserves the right to refuse to issue a replacement ticket in such circumstances.

29. Lost or mislaid tickets A ticket is your evidence of your right to make a journey and its safekeeping is your responsibility.

30. When you have to change coaches If it is necessary to change coaches you will be responsible for your transfer between stops and for the transfer of your luggage. If this is due to the breakdown of a vehicle, passengers must follow any instructions given to them by the Company’s staff to ensure their safety.

31. Making time for connections Passengers must allow plenty of time for their coach journey to arrive in time to connect with other forms of transport provided by other carriers or before an appointment when travelling to important appointments. The Company does not accept responsibility for any delays caused by circumstances beyond our control.

32. Comfort breaks Short halts may be made on some routes for refreshments or other reasons. Passengers must return to the coach punctually within the time allowed for these halts. Coaches may have to proceed without a passenger who fails to rejoin the coach at the prescribed time as set out in the timetable or as announced by the driver. The Company will not be liable for any loss or damage caused by such an occurrence.

33. More than one person travelling on one ticket Where two or more people are included on the same ticket, the person purchasing the ticket shall be deemed to do so on the basis that he or she acts as agent for both or all the members of the party and accepts these conditions on behalf of each member of the party. The party must remain together, unless otherwise directed by a Company official (for example due to capacity on a particular vehicle), or purchase separate tickets if the passengers wish to travel separately, in which case no refund will be given.

Responsabilities of the Company

34. It is the Company’s responsibility to carry the passengers, with the minimum discomfort and inconvenience to the destination shown on the ticket. However sometimes, due to circumstances beyond the Company’s control or for other reasons, coach services are disrupted or cancelled.

35. The Company shall not be in breach of its obligations to carry the passengers if a service is cancelled due to circumstances beyond its reasonable control, which shall be deemed to include, but not be limited to traffic congestion, exceptional severe weather conditions, accidents causing delays on the coach service route, fire and/or damage at a coach station, compliance with requests of the police, deaths and collisions on the road, vandalism and terrorism and acts of God.

36. In the event of any failure by the Company to fulfil its obligations due to a circumstance beyond its reasonable control, the passenger shall be entitled to a refund of their ticket price but the Company shall have no additional liability beyond this.

37. If the Company fails to carry the passenger to their destination as shown on their ticket for any reason not otherwise excluded (for instance, and in particular due to a mechanical breakdown of the Company’s coach), the Company shall, at its own expense and discretion as to the means, arrange or provide alternative transport, usually another coach, to complete the journey as soon as reasonably practical having regard to the circumstances. Provided that the Company does so within a reasonable time, it shall have no other liability as a result of any delay in performing its obligations.

38. Limitation of Liability for Breach of Contract Notwithstanding anything to the contrary contained in these terms, the Company’s liability for any failure on its part to carry the passenger to the destination shown on the ticket shall be limited to reimbursing the passenger for the reasonable cost of alternative travel to such destination by public transport and the passenger shall be reimbursed on submission by registered post or electronic means to the Company’s office at ComfortDelGro House, 329 Edgware Road, Cricklewood, London NW2 6JP, United Kingdom of the appropriate receipt or other voucher for the cost of such travel, together with their original Stansted Citylink ticket. In particular, but without prejudice to the above paragraph, the Company shall have no liability for any consequential losses of the passenger as a result of failure by the Company to fulfil its obligations for example but without limitation, passengers missing flights or other onward connections.

On Board Confort

In the interest of all passengers the following “comfort” rules will apply:

39. Noise/entertainment. The playing on coaches and in coach stations of radios, cassette or CD players, personal stereos, musical instruments is not permitted. However, provided that the driver of a coach is satisfied that the sound of a personal stereo does not cause offence or inconvenience either to himself or to the other passengers, he may allow an exception to this requirement. A coach is a confined area and passengers should only use mobile telephones where essential. Where ‘wi-fi’ is provided on its coach, the Company cannot give any undertakings as to the quality of the signal, available bandwidth, download speed or continuity of such a service.

40. Alcoholic drinks. Passengers are not permitted to take alcoholic drinks onto coaches for the purpose of consuming them on board, nor to drink such drinks on the coach or to remain on the coach when in the opinion of the driver they are under the influence of alcoholic drink. Any container of alcohol must remain sealed at all times when on board the coach.

41. No Smoking policy. Passengers are not permitted to smoke, including substitute smoking materials such as electronic cigarettes, on board any vehicle operated by the Company and in all coach stations/shelters (except where it is indicated that smoking is expressly permitted). The Company is entitled to request offending passengers to remove themselves from the coach or coach station/shelter if they do not comply with a request to desist from smoking.

42. Drug and Solvent abuse. Passengers are not permitted to board or remain on board any of the Company’s services whilst under the influence of drugs and/or solvents.

43. Special Needs. Certain seats or wheelchair areas may be reserved for passengers with restricted mobility or other special needs. Passengers should always comply with any requests from staff to make such seats available. Any special requirements should be made known to the Company at least 48 hours in advance of travelling.

44. Wheelchairs. Wherever possible, the Company will assist passengers using wheelchairs. One wheelchair user per coach may be accommodated inside the vehicle provided that the wheelchair does not exceed 1200mm x 700mm in size and the space has been booked in advance. The wheelchair must be appropriately positioned and secured. Folding wheelchairs will be carried where possible; however battery-powered wheelchairs cannot be carried unless they can be safely stowed in disassembled parts in the luggage compartment of the coach. In each case, the weight of each unit must not exceed 20kg. The Company can offer no guarantee that a member of staff trained in the correct lifting and handling of the wheelchair bound passenger will be available to offer assistance. It is therefore incumbent on the passenger to make suitable arrangements to have a qualified person available to assist at boarding, departing or connecting point unless confirmed arrangements have been made in advance with the Company. The final decision regarding the safe carriage of wheelchairs and their occupants rests with the Company staff present at the time of boarding, in line with guidance issued by the Company from time to time.

45. Food & Beverages. Passengers are not allowed to take onto our coaches any hot food or beverages e.g. chips, take-away meals, coffee, tea etc. We are entitled to refuse access to any passenger with hot food or beverages. Passengers are requested not to leave litter on the coach but to dispose of it responsibly.

46. The Company reserves the right to refuse entry or to remove from the Company’s vehicle(s) any passenger who shall be or, in the opinion of the driver or other Company official, appears to be in breach of any of these comfort rules. Travel may also be denied, either at the time of the incident or subsequently, to any passenger who is abusive, violent or threatening to any member of staff or other person. Any passenger so refused or removed shall not be entitled to any refund or compensation whatsoever from the Company and the Company shall have no liability to such passenger whatsoever.

Luggate and Personal Property

47. Neither the Company nor its servants, agents or subcontractors are common carriers and luggage and personal property for carriage will only be accepted on these conditions.

48. We reserve the right to refuse to carry in the hold more than two medium sized (70 x 30 x 45 cm) suitcases, rucksacks or similar package of luggage weighing not more than 20kgs each and more than one small bag inside the coach. Additional luggage may be carried subject to accommodation being available within the vehicle as determined by the driver or other Company official, in which case excess luggage will be subject to a charge of £5 per item. Luggage carried inside the coach must not obstruct any gangway or exit.

49. Large/hazrdous luggage items The Company reserves the right to refuse trunks or other bulky articles, or articles of an objectionable or dangerous nature or which have sharp or protruding edges which may tear or damage other luggage with which it is packed within the coach. The Company is also entitled to request any passenger to open any article of luggage for inspection by the driver or other authorised employee of the Company in the presence of the passenger if, for reasons of security, the Company considers it necessary to do so. Subject to availability of accommodation and payment of the appropriate charge, bicycles and skis/surfboards will be carried provided they are packed in such a way as to prevent damage to other luggage. Fragile items such as electronic goods, portable televisions, radios etc. will only be carried if they are of reasonable size and securely packed. The Company will not be responsible for any damage to such items howsoever caused. Luggage of a potentially hazardous nature (including without limitation weapons, firearms, explosives or flammable items) is not permitted to be carried on any coach without the express permission of a Company official.

50. Passengers are responsible for getting themselves and their luggage onto the correct service. Medication and valuables should not be stowed in the luggage hold but taken on board. If the Company’s staff assists with luggage, it remains the passenger’s responsibility to see it on and off the coach. The passenger must also look after his or her luggage at all times including whilst at coach stations, stops and on the coach.

51. Luggage given into the custody of the Company must be clearly and appropriately labelled and securely packed and locked/fastened. The passenger’s name, destination and contact telephone number should be shown on the outside of the luggage.

52. The Company will not be liable for loss or damage to passengers luggage or to any possessions of the passenger unless such a loss or damage is caused by negligence on the part of the Company, its servants or agents; and, in the event of the Company being liable for loss or damage under this clause, its liability in such case shall be limited to the sum of £100 for any single claim. Where an item of luggage contains items belonging to more than one person, only one claim will be considered by the Company. The Company’s liability will be limited to £25 for any one item within the luggage lost or damaged. The Company will not be liable for any monetary loss whatsoever. This includes currency, valuable securities such as cheques, money orders, premium bonds and certificates and all other items which may be valued in money or money’s worth. The Company recommends passengers to insure their luggage and personal property.

53. Loss of luggage or personal property must be notified immediately to a Company employee and also to the local Police Station. The Company reserves the right to levy a charge for storage and return of lost property in accordance with the applicable regulations. Any lost property which is unclaimed will be disposed of after 60 days, although property considered to be perishable or hazardous may be disposed of immediately. Any item of luggage which may be the cause of cause of concern from a security viewpoint may be passed to the police or other competent authority which could result in its destruction. The Company will accept no liability in respect of the safe keeping of lost or unattended luggage except as detailed above.

Carriage of Animals

54. Animals, other than guide dogs accompanying registered blind persons and hearing dogs accompanying deaf persons, with suitable identification, will not be carried on the Company’s services.

55. If an animal is taken on board without the driver’s permission the passenger will be required to remove it.

General

56. The published journey times of services are approximate only and the Company does not undertake that services will start or arrive at the time specified in its timetables or on its website or that such services will connect with any other services shown as connecting services.

57. Except as provided in these terms, the Company will not be held liable for any loss howsoever arising or caused as a result of any delay to such services or by the same not operating in accordance with their published timings.

58. The Company reserves the right to alter its timetables or suspend, cancel or withdraw services or departures or other facilities without notice, whether before or after a passenger has booked accommodation on the same.

59. The right is reserved to provide carriage between the points stated on the ticket issued to the passenger by means other than the vehicles scheduled to run on the journeys to which the ticket relates.

60. Any arrangements for hotel accommodation, meals, refreshments, admissions to or for the use of premises, vehicles (including coaches), trains, ferries, aircraft or other means of conveyance operated by persons or bodies other than the Company are made by the Company as agent for and on behalf of the passenger, on the express condition that the Company shall not be liable for any loss, damage, injury, delay or inconvenience howsoever caused to the passenger as a result of any such arrangements for such matters or use thereof. Such arrangements are subject to any by-laws, regulations or conditions of the provider of the facility.

61. Applicable law Any ticket sold or arrangement entered into on behalf of the passenger is on the condition that the laws of England shall apply to the contract arising and to the determination of the rights and liabilities of the respective parties and that no action or other proceedings shall be brought by either party in relation to the contract or for damages independent of such contract except in a court of competent jurisdiction in England. Unless otherwise stated in these Conditions of Carriage, no person other than the passenger or the Company shall have the benefit of, or be entitled to rely upon or enforce any term of any contract of carriage between these parties. Any reference herein to gender shall include all genders, and singular and plural shall apply according to context.


Termini e Condizioni Airport Bus Express

1. Come acquistare
2.1 I biglietti acquistati non sono rimborsabili.
2.2 Gli ordini di acquisto ricevuti vengono prima lavorati, quindi viene inviato via e-mail un biglietto elettronico all’acquirente, che dovrà stamparlo e portarlo con sé in viaggio.
2.3 I viaggiatori sono tenuti a viaggiare con il biglietto:
Il biglietto deve essere portato ovunque quando si viaggia in pullman e deve essere presentato al conducente. Chi non fosse in possesso di un valido titolo di viaggio o non lo presentasse su richiesta è considerato sprovvisto di biglietto. Chi non disponesse di biglietto al momento dell’imbarco, e fatta salva la disponibilità di posti a sedere, può acquistarne uno dall’autista. Se il biglietto acquistato è di tipo elettronico, il titolare deve fare in modo di poterlo esibire all’autista o al personale Airport Bus Express sul suo dispositivo.
2.4 Le immagini dei prodotti su questo sito web sono riportate unicamente a scopo illustrativo.
2.5 Pur adoperandoci per garantire la massima precisione, tutte le informazioni fornite sono approssimative e messe a disposizione in buona fede.
2.6 Questo contratto è regolato dal diritto inglese.
2.7 Effettuando un ordine con Airport Bus Express, l’acquirente dichiara di accettare questi termini, l’informativa sulla riservatezza e le condizioni di utilizzo del sito web.
3. Come effettuare un ordine
3.1 L’acquirente può usare il nostro sito web per effettuare un ordine selezionando il prodotto che desidera acquistare e aggiungendolo al carrello. I prodotti o servizi che non si intende acquistare possono essere rimossi dal carrello in qualsiasi momento.
3.2 Le tariffe di trasporto vengono mostrate prima dell’effettuazione dell’ordine.
3.3 I prodotti o servizi devono essere pagati per intero al momento dell’ordinazione.
3.4 Gli acquisti online sono protetti da sistemi di pagamento sicuro. Si accettano Visa, Mastercard o Delta/Connect.
3.5 I prezzi promozionali sono validi unicamente durante il periodo indicato.
3.6 Tutti i prezzi quotati sul sito web sono in lire sterline britanniche e includono l’IVA al tasso corrente.
3.7 Una volta confermato l’ordine, non è più possibile apportare modifiche pena l’applicazione di importi aggiuntivi.
3.8 Al completamento dell’ordine, l’acquirente riceve un biglietto elettronico via e-mail.
3.9 I pagamenti per ogni singola transazione vengono lavorati usando Sage Pay. Maggiori informazioni sulle politiche di sicurezza di Sage Pay si possono consultare visitando il sito: www.sagepay.co.uk/policies/security-policy
4. Informazioni sul biglietto elettronico
4.1 I biglietti non sono rimborsabili.
4.2 I biglietti elettronici acquistati non sono rimborsabili.
4.3 Il biglietto acquistato è aperto ed è valido per la tratta di andata o ritorno.
4.4 Il biglietto è valido solo per un singolo utilizzo ed è al portatore.
4.5 In caso di variazione di prezzi, il titolo di viaggio è valido per 90 giorni successivamente a detta variazione.
5. Cancellazione e resi
5.1 Il biglietto non è rimborsabile e non può essere reso.
6. Responsabilità
6.1 I prodotti venduti su questo sito web sono conformi a tutte le leggi britanniche in vigore. Non offriamo garanzie o dichiarazioni circa la loro conformità ai requisiti di legge al di fuori del Regno Unito.
6.2 Decliniamo ogni responsabilità per danni indiretti o perdite di guadagni consequenziali. Invitiamo pertanto a non prenotare l’installazione di beni acquistati prima del loro ricevimento e ispezione.

Esonero responsabilità per il sito web airportbusexpress.co.uk
La presente dichiarazione di esonero da responsabilità riporta gli obblighi di Airport Bus Express nei confronti degli utenti del suo sito. Essa è stata stilata e approvata dal fornitore di documenti legali LegalCentre.co.uk. Si invita a leggere la presente clausola di esonero in ogni sua parte prima di utilizzare il sito web. Usando il sito web, l’utente accetta implicitamente i termini di questa clausola di esonero. La dichiarazione di esonero da responsabilità viene aggiornata occasionalmente; invitiamo pertanto a consultarla di volta in volta periodicamente.
1. Uso del sito web
1.1 L’utente è autorizzato ad utilizzare il nostro sito web per le sue finalità e per stampare e scaricare materiale, posto che non ne modifichi il contenuto senza il nostro consenso. È fatto divieto di ripubblicare online od offline i materiali del sito senza il nostro permesso.
1.2 I diritti d’autore e altri diritti di proprietà intellettuale su tutti i materiali di questo sito sono di proprietà nostra o dei nostri concessionari e non possono essere riprodotti senza il nostro previo consenso.
1.3 Fatte salve le disposizioni del paragrafo 1.1, è vietato riprodurre qualsiasi parte di questo sito web senza il nostro previo consenso scritto.
2. Condotta dei visitatori
2.1 Con l’eccezione delle informazioni di carattere personale, l’uso delle quali è salvaguardato in base alla nostra Informativa sulla riservatezza, qualsiasi materiale inviato o postato su questo sito dagli utenti sarà considerato non proprietario e non riservato. Salvo comunicazione contraria dell’utente, saremo liberi di copiare, divulgare, distribuire, incorporare e altrimenti usare tale materiale per qualsiasi scopo.
2.2 Durante l’utilizzo di questo sito web, l’utente ha il divieto di postare o inviare a o dal sito materiali per i quali non disponga delle necessarie autorizzazioni, materiali di natura discriminatoria, oscena, pornografica, diffamatoria, atti a istigare all’odio razziale, che siano in violazione con la segretezza o la riservatezza, tali da arrecare molestia o disagio ad altri, incoraggiare o costituire condotta criminale, dare adito a responsabilità civile o che siano altrimenti in contravvenzione con la legge vigente nel Regno Unito.
3. Disponibilità del sito
3.1 Ogni ragionevole cura è stata adottata per garantire la disponibilità del sito 24 ore al giorno, 365 giorni l’anno. Tuttavia, i siti web talvolta sono soggetti a inattività a causa di problemi con il server o di altra natura tecnica. Decliniamo pertanto ogni responsabilità per l’indisponibilità del sito in qualsiasi momento.
4. Collegamenti a e da altri siti web
4.1 I collegamenti a siti di terzi in questo sito web sono forniti unicamente per comodità. Non abbiamo visionato ogni sito di terzi e del rispettivo contenuto e decliniamo ogni responsabilità in proposito.
4.2 Chi desideri avere un collegamento a questo sito web può farlo posto che l’operazione si limiti alla predisposizione del collegamento stesso, non alla replicazione delle sue pagine e posto che non sia lasciato intendere che approviamo prodotti o servizi, salvo ciò sia stato specificatamente concordato con noi.
4.3 Chi effettui un collegamento al nostro sito web in violazione con le disposizioni di cui al paragrafo 4.2, è tenuto a indennizzarci interamente per eventuali perdite o danni subiti.

AEROBÚS TERMINI E CONDIZIONI

CONDIZIONI DI TRASPORTO
I biglietti con codice a barre devono essere convalidati all’ingresso del veicolo.
Conservare il biglietto durante l’intero viaggio.
Si prega di non distrarre il conducente.
Essere gentile con tutti e cedere i posti riservati a coloro che ne hanno bisogno.
Non mangiare o bere all’interno dei veicoli.
Posizionare i bagagli nello spazio predisposto.
Prenotare in anticipo la fermata.
Avvicinarsi alla porta di uscita se ci si trova in prossimità della fermata.
Si prega di tenere d’occhio i propri effetti personali.

NORME DI COMPORTAMENTO:
Non è consentito fumare a bordo.
È vietato danneggiare e vandalizzare autobus e fermate.
I passeggeri devono salire e scendere dalle porte indicate.
I passeggeri devono soddisfare opportune condizioni di salute e di igiene al fine di non arrecare disturbo ad altri clienti.
È necessario seguire le istruzioni fornite dal nostro personale e/o esposte su cartelli informativi.
Viaggiare con gli animali non è consentiti tranne per cani o piccoli animali domestici tenuti in appositi contenitori.
Il personale può rifiutare l’ingresso o far scendere dalla vettura i passeggeri che non soddisfano le condizioni di cui sopra.

BIGLIETTI:
I passeggeri devono avere un biglietto valido per tutto il loro viaggio.
Biglietto Single: il biglietto online ha validità fino a 1 anno.
Biglietto Return: il biglietto online: l’intero biglietto ha validità 1 anno, il singolo biglietto di ritorno è valido fino a 15 giorni dopo l’utilizzo del tragitto di andata.
Dopo questo tempo, i biglietti non sono validi.
Il servizio di AEROBUS non è incluso nel sistema tariffario integrato. I passeggeri devono quindi acquistare il biglietto AEROBUS specifico.
I bambini sotto i 4 anni viaggiano gratis.
Biglietti manomessi o danneggiati non sono validi.

REATO E PENA LE TARIFFE:
Viaggiare senza biglietto valido sarà sanzionato con una tariffa di sanzione minima di €100.
Questo è uno stralcio del documento dei servizi di trasporto pubblico coperti dall’autorità di trasporto metropolitano di Barcellona. Leggere le condizioni complete di trasporto sul sito Internet di AMB. (http://www.ambmobilitat.cat/Principales/Inicio.aspx)
Il personale a bordo e a terra è in grado di fornire i moduli di richiesta claim.

VARZI TERMINI E CONDIZIONI

Condizioni di viaggio

DISPOSIZIONI GENERALI DI VIAGGIO
Il documento di viaggio è nominativo, non può essere ceduto, ed è valido per il giorno e la corsa per cui è stato rilasciato. In caso del ritardo del volo, il passeggero può viaggiare sulla corsa successiva
Deve essere presentato ad ogni richiesta del personale incaricato dell’autorità di controllo.
La mancata effettuazione del viaggio per causa imputabile al viaggiatore non dà diritto né al rimborso né alla proroga della validità del biglietto.
Il prezzo del biglietto è quello in vigore al momento del rilascio e ciò anche nel caso di successive variazioni.
Il viaggiatore al momento del rilascio è tenuto a verificare i dati contenuti nel biglietto (data viaggio, ora e luogo della partenza, destinazione).
Tutte le informazioni presenti sugli orari eventualmente esposti possono essere soggette a variazioni; pertanto ogni informazione dovrà essere confermata al momento della prenotazione.
Il vettore non si assume nessuna responsabilità per ritardi, soppressioni di corse dovute a sciopero o avverse condizioni atmosferiche, ovvero a qualsiasi altra causa ad esso non imputabile.

• Trasporto e spedizioni bagagli e colli
E’ consentito portare una valigie ed un piccolo bagaglio a mano per ciascun passeggero.
Il vettore può rifiutare le richieste di trasporto che non siano compatibili con i mezzi ordinari dell’impresa e/o che potrebbero pregiudicare la sicurezza dei viaggiatori e del viaggio nonché l’integrità dei bagagli degli altri passeggeri; è assolutamente vietato trasportare liquidi di qualsiasi genere.
La società vettrice non è responsabile di eventuali smarrimenti, sostituzioni, deterioramenti o furto di bagagli.
Il bagaglio non è assicurato e viaggia a rischio e pericolo del passeggero.
Eventuali reclami dovranno essere fatti immediatamente dal viaggiatore al personale viaggiante e confermati per iscritto entro due giorni dalla fine del viaggio.
In caso di bagagli consegnati al personale viaggiante o registrati, l’eventuale indennità per risarcimento dello smarrimento non potrà comunque superare l’importo di cento euro.
Su qualunque pacco spedito deve risultare chiaramente il nome e l’indirizzo sia del mittente che del destinatario.
• Trasporto bambini
I bambini di età 0 a 8 anni hanno diritto a viaggiare gratuitamente.

• Trasporto animali
E’ fatto espresso divieto di trasporto di qualsiasi specie di animali nel vano passeggeri e nel vano bagagli.

PRAGUE AIRPORT TRANSFERS TERMINI E CONDIZIONI

Le cancellazioni fino a 3 ore prima del trasferimento danno diritto al rimborso completo del biglietto.
Se un Cliente ha annullato un servizio prepagato online e ha il diritto di ricevere il rimborso, i soldi verranno rimborsati direttamente sulla carta utilizzata al momento dell’effettuazione dell’ordine di acquisto. In altri casi, tutte le richieste di rimborso e le richieste per danni, se ce ne sono, devono essere effettuate con lettera cartacea o via e-mail entro 30 giorni. Una volta trascorso questo lasso di tempo, il Cliente non ha più diritto al rimborso del denaro (compensazione). Qualsiasi reclamo del Cliente verrà preso accuratamente in considerazione in questo caso. La compensazione per qualsiasi danno/disturbo causato si limita all’importo massimo corrispondente al costo del trasporto per le prenotazioni individuali, ma non supera l’importo di CZK 2,000 (€73).
Troverete tutti i contatti utili QUI

Reclami
Nel caso di qualsiasi problema, è necessario adottare la seguente procedura per inoltrare un reclamo. Se un Cliente desidera inoltrare un reclamo per danni, la Compagnia deve essere informata immediatamente della situazione nel quale si è verificato il problema. Se un Cliente non riesce a trovare il suo Autista oppure se incorre in altri problemi riguardo a un preciso servizio ordinato, contatta immediatamente telefonicamente la Compagnia utilizzando il numero telefonico dichiarato. Se il problema non si risolve immediatamente o entro breve, il Cliente informa la Compagnia dell’accaduto via e-mail o per telefono, indicando tutti i dettagli concernenti il reclamo. Il reclamo sarà analizzato non appena possibile, di solito entro pochi giorni.
Troverete tutti i contatti utili QUI

Obblighi del Cliente
Il Cliente, durante il trasporto, è obbligato a comportarsi seguendo le indicazioni dell’Autista ed, in generale, ad osservare tutti i regolamenti di sicurezza applicabili al trasporto.
Al Cliente sono comunicati tutte le condizioni, incluse le norme sulla sicurezza, prima dell’esecuzione del viaggio.
Il Cliente si impegna anche a non danneggiare l’attrezzatura e il veicolo del vettore in alcun modo e a tenerlo pulito.
Il Cliente è consapevole di essere responsabile dei danni che causa alla Compagnia o al vettore prenotato in caso derivino dal comportamento del Cliente, se sono violati gli obblighi qui indicati. Inoltre, il cliente ha l’obbligo di iniziare il viaggio all’orario di partenza prestabilito, tranne nel caso in cui fattori estranei al suo controllo lo impediscano, come i motivi menzionati in precedenza.

Bebè (0-2 anni) = il bambino non ha diritto al posto a sedere, dovrà restare in braccio ai genitori per tutta la durata del viaggio.

Validità dei termini e delle condizioni commerciali
Questi termini e condizioni commerciali sono validi per un periodo indefinito a partire dal 13 marzo 2015. Se questi termini e condizioni sono modificati, come è diritto della Compagnia, sono vincolanti per il Cliente i termini e le condizioni commerciali nella versione vigente al momento in cui il contratto è stato firmato oppure è stato inviato un ordine di acquisto valido.

Modlin Bus – Terms and Conditions

TERMS AND CONDITIONS OF ONLINE TICKET SALES

I. General provisions

1. The following Terms and Conditions of online ticket sales (hereinafter referred to as the “Terms and Conditions”) stipulate the terms and principles of using the online ticket sales system operated by Radosław Rzepnikowski and Janusz Sadowski acting as TRANS KINETIK Sp. z o.o. Sp. k. with the registered office in Warsaw, at ul. Pełczyńskiego 22a lok. 78, 01-471 Warsaw, Tax ID (NIP): 522-299-59-83 (hereinafter referred to as the Service Provider) conducted as part of the website www.modlinbus.pl (reference to this domain in the following Terms and Conditions shall also mean the following domains: www.modlinbus.com.pl and www.modlinbus.com).

2. Every person using www.modlinbus.pl and placing an order through this website (hereinafter referred to as the Customer) shall be obliged to read these Terms and Conditions. Unfamiliarity with the content hereof shall not exempt a Customer from the obligation of compliance with the provisions hereof.

3. Each Customer by undertaking any activities aimed at purchasing a ticket via www.modlinbus.pl confirms the fact of becoming familiar with these Terms and Conditions and confirms that they accept all of its provisions in the applicable form.

4. The content of the online ticket sales system operated by the Service Provider shall not constitute a sales offer within the meaning of Art. 66 § 1 of the Civil Code.

5. The following Terms and Conditions shall apply accordingly in the case of purchasing Tickets through agents ordering Tickets on the Customer’s request through the Carrier’s Website.

II. Customer Data

1. In order to book or purchase a Ticket through the online ticket sales system it is necessary for a Customer to provide personal data required in the registration form.

2. The Service Provider shall not be responsible for any consequences and negative effects suffered by a Customer resulting from provision of incorrect or incomplete personal data.

3. The Service Provider may withdraw from execution of an order or transaction if the data provided by a Customer during registration are incomplete (lack of name, surname, address or e-mail address), incorrect or false.

III. Personal data protection

1. Any and all personal data provided by Customers via the online ticket sales system operated by the Service Provider shall be processed and used by the Service Provider solely for the following purposes:

a. conclusion and execution of a contract, in particular, processing for the purposes of issuing an invoice, a bill or conducting financial reporting, as well as

b. if a Customers agrees, for the purposes of notifying the Customer of new products, services and promotions offered by the Service Provider within the meaning of the Act of 18 July 2002 on provision of electronic services (Journal of Laws [Dz.U.] from 2002, No. 144, item 1204 as amended).

2. The personal data administrator in the scope defined in paragraph 1 letter a and letter b above shall be the Service Provider.

3. Any and all personal data provided by a Customer to the Service Provider shall not be made available to other entities for advertising and information purposes.

4. Each Customer shall have the right to access, complete, update, correct and demand cessation of processing, removal of their personal data, if they are incomplete, outdated, false or were collected by violation of the Act or are useless for the purpose, for which they were collected. Rights and obligations of a Customer in the scope of personal data are defined by the Personal Data Protection Act of 29 August 1997 (Journal of Laws [Dz.U.] from 2002, No. 101, item 926 as amended).

5. A Customer’s provision of personal data to the Service Provider shall be voluntary. Refusal to provide personal data hinders execution of the transaction by the online sales system. By purchasing through the online sales system a Customer gives their consent to the use of their personal data in the scope required for execution of the purpose indicated by paragraph III section 1 letter a hereof.

6. Confidentiality protection of password and user name required for logging in the online sales system is an obligation of every Customer. The Service Provider shall not be responsible in the case of a Customer providing their password and user name to third parties. The Customer shall be obliged to immediately notify the Service Provider of any cases of a Customer’s passwords and user names being used by unauthorized third parties and any and all cases of violation of law or these Terms and Conditions in connection with the use of the online sales system.

7. The administrator of personal data required for execution of payment, to which Customers’ personal data are provided is PayU S.A. with the registered office in Poznań, 60-324 Poznań, ul. Marcelińska 90, entered into the register of entrepreneurs kept by the District Court Poznań Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register (KRS) under KRS No. 0000274399.

IV. Purchase

1. The online sales system of the Service Provider may be used by the Customers to place orders 24/7, every day of the year, except for the period of maintenance works on the Service Provider’s ICT system and the periods of data updates on the website. Occurrence of those periods, their commencement and conclusion shall be notified by the Service Provider on the website.

2. In order to purchase a ticket through the online sales system, the Customer selects the place of departure and destination, as well as the date and hour of journey from the available rides. Next, they indicate the form of payment for the ticket and accepts the terms and conditions required for placing an order.

3. If the Passenger intends to travel with a child who is less than 150 cm tall, he/she can mount a safety seat or other restraint device in the bus for the time of travel.

In this regard, the carrier informs that:

Child that is 0-2 years of age is carried free of charge, transported exclusively in a car safety seat or other equipment to carry children which correspond to the weight and height of the child and the technical conditions prescribed in the regulations of the European Union or in UNECE regarding car safety seat in the vehicle. A parent or a guardian traveling with a child is obliged to provide a car safety seat on their own. The child should stay in the car safety seat throughout the trip (it is not allowed to carry children on one’s hands or on one’s lap) – these should be reported to the Carrier (via e-mail and / or telephone) before traveling in order to book the seat on the bus, under pain of inability to travel. Child between 2-12 years old (<150 cm should travel in a car safety seat) is carried after paying the discounted ticket during booking.

4. Upon performance of the activities mentioned in the section above, the Service Provider shall confirm acceptance of an order by sending an e-mail to the e-mail address provided by the Customer.

5. The Service Provider’s website is available in the Polish version and communication via e-mail in order to conclude a contract shall be made in Polish. A Customer, however, can use the English version of the website.

6. The Service Provider shall immediately after the amount due for an ordered ticket is credited to the required account sent a Customer a ticket in the electronic form to the e-mail address provided by a Customer in the form on the Service Provider’s website.

7. Should a Customer establish any irregularity in the e-mail with the confirmation of the order acceptance by the Service Provider or in the ticket received by the Customer, the Customer may request the Service Provider to remove the irregularity in the manner stipulated in section 10 letter and letter b above. Regardless of the above a Customer may submit a claim or a complaint.

8. The Service Provider shall accept payment of the ticket(s) fee in the form of an online transfer or payment with a card.

9. The moment of entering into a contract of carriage by and between a Customer and the Service Provider shall be the moment of making the payment for the ticket.

10. An e-ticket shall be an electronic file which can be printed by the Customer.

11. Any information on the purchase of tickets can be obtained by a Customer by:

a. sending a request by e-mail to info@ModlinBus.pl.

b. calling: +48 22 53 53 381 (cost of calls at the operator’s rates)

12. All prices provided on the websites www.modlinbus.pl shall be in Polish zloty (PLN) are shall constitute gross values.

13. Invoices are issued on the Customer’s request. The Service Provider shall reserve 21 days for sending of a printed-out invoice. The basis for issuing an invoice shall be a written request sent to the address provided below or to the e-mail address info@ModlinBus.pl:

Trans Kinetik Sp. z o.o. Sp. k.
ul. Pełczyńskiego 22a lok. 78
01-471 Warsaw

The message should have an original receipt attached thereto and in the case of its lack, the invoice cannot be issued. In the case of invoices for electronic tickets, the request for an invoice can be sent by an e-mail.

V. Claim and complaint processing procedure

1. With respect to the matters regarding services provided by the Service Provider, A Customer shall have the right to submit a written claim or complaint to the following address:

TRANS KINETIK Sp. z o.o. Sp. k.
ul. Pełczyńskiego 22a lok. 78
01-471 Warsaw

2. Claims or complaints should contain

1) date of a claim or complaint;

2) designation of the Service Provider;

3) name and surname (or company name) and address (seat location) of the person filing a claim or complaint;

4) title and justification of a claim or complaint;

5) claimed amount or specification of a different demand;

6) list of attached documents;

7) signature of a person authorized to file a claim.

3. Should a filed claim or complaint not meet the conditions referred to in section 2 above and hinder processing of the claim, the Service Provider shall request the complainant filing the claim or complaint to remedy the deficiencies within 14 days of the receipt of the request, with an instruction that a failure to complete missing information in this time will result in the claim or complaint left unprocessed. In such a case the date of filing a complaint or a claim shall be deemed the date of receiving the claim or complaint by the Service Provider.

A reply to the complaint should be made immediately, not later than 14 days of receipt of the complaint by the Service Provider.

TERMS AND CONDITIONS OF PASSENGER CARRIAGE SERVICES PROVIDED BY TRANS KINETIK Sp. z o.o. Sp. k.

I. General provisions

1. The following terms and conditions (hereinafter referred to as “Terms and Conditions of Carriage”) defines terms and conditions of service, check-in, passenger transport and their luggage in accordance with the Transport Act of 15 November 1984 (i.e. Journal of Laws [Dz. U.] from 2012 item 1173) hereinafter referred to as the “Transport Law”.

2. The terms and conditions hereof shall apply to the licensed domestic passenger coach Carriage Services operated by Radosław Rzepnikowski and Janusz Sadowski acting as the company TRANS KINETIK Sp. z o.o. Sp. k. with the registered office in Warsaw, at ul. Pełczyńskiego 22a lok. 78, 01-471 Warsaw, Tax ID (NIP): 522-299-59-83, based on the permits for regular coach Carriage Services, including, in particular, permits for execution of regular services in the domestic road transport Modlin – Warsaw– Łódź and pursuant to the permit for execution of special regular services in the domestic road transport Warszaw – Modlin Permit 0000968/2 dated 26.09.2013 Permit 0000968/2 dated 5 November 2012 Permit 0000968/1 dated 21 August 2012 Permit 0000968 dated 1 August 2012.

II. Definitions

1. For the purposes of these Terms and Conditions of Carriage the following definitions shall apply:

a. Carrier – Radosław Rzepnikowski and Janusz Sadowski acting as Trans Kinetik Sp. z o.o. Sp. k. with the registered office in Warsaw, at ul. Pełczyńskiego 22a lok. 78, 01-471 Warsaw, Tax ID (NIP): 522-299-59-83, providing services of Passenger transport based on the permits for special regular services in the domestic road transport;

b. Ticket – a document issued by the Carrier in the form of an e-Ticket or a Regular ticket entitling the holder to a single use of the service provided by the Carrier;

c. e-Ticketa document issued and delivered by the Carrier electronically in the form of a graphic file, which entitles the holder to a single use of the service provided by the Carrier. An e-Ticket printed out by a Passenger or a person acting on a Passenger’s request, including a Ticket sales agent, shall remain an e-Ticket;

b. Regular Ticket – a document issued by the Carrier in a Point of Sales, which entitles the holder to a single use of the service provided by the Carrier;

c. Fee – a fee for the Carriage Service provided on the Ticket;

f. Passenger – a person which holds a valid ticket for the use of a Carriage Service provided by the Carrier, in particular, a person using such a service based on a valid ticket and a child under 2 carried on a lap of a parent or a guardian.

g. Luggage – movable objects placed in a suitable packaging taken on board by a Passenger;

h. Hold Luggage – luggage of maximum weight of 30 kg carried in the luggage hold;

i. Hand Luggage – luggage whose dimensions allow for placing the luggage under the seat or on a shelf above a Passenger’s seat. The luggage cannot obstruct the aisle, emergency exits or be placed on a seat during the journey;

j. Carriage Service – a Carriage Service provided by the Carrier, including Luggage transport, from the selected departure place to the place of destination indicated in the Ticket;

k. Contract of Carriage– an agreement concluded by and between the Carrier and a Passenger upon a Passenger’s purchase of the Ticket, in accordance with which the Carrier shall transport the Passenger together with their Luggage from the selected departure place to the place of destination indicated in the Ticket, on conditions included in the Terms and Conditions of the Carriage Service;

l. Point of Sale – a point of Ticket sale that belongs to the Carrier’s own distribution network.

m. Carrier’s Website – a Carrier’s website registered at: www.modlinbus.pl, www.modlinbus.com.pl and www.modlinbus.com, through which the Carrier offers the e-Ticket sales system.

III. Passenger

1. A Passenger shall be obliged to comply with the provisions of the Terms and Conditions of Carriage, and in particular:

a. to hold a valid Ticket at the check-in time,

b. to prepare the Luggage in such a way so as not to pose any risk to the safety of other Passengers,

c. to place the Luggage which is not Hand Luggage in the right luggage hold of the coach,

d. to fasten the seat belt and use them in accordance with their intended purposes,

e. not to consume alcoholic beverages, smoke and take any substances (e.g. drugs) on board of the coach.

f. in the case of purchasing a Ticket in order to arrive at the airport before a flight, a Passenger shall be obliged to choose such a ride, whose estimated time of arrival at the airport is at least 2 hours before their plane departure, taking into account potential atmospheric conditions and traffic.

2. If the Passenger intends to travel with a child who is less than 150 cm tall, he/she can mount a safety seat or other restraint device in the bus for the time of travel.

In this regard, the carrier informs that:

Child that is 0-2 years of age is carried free of charge, transported exclusively in a car safety seat or other equipment to carry children which correspond to the weight and height of the child and the technical conditions prescribed in the regulations of the European Union or in UNECE regarding car safety seat in the vehicle. A parent or a guardian traveling with a child is obliged to provide a car safety seat on their own. The child should stay in the car safety seat throughout the trip (it is not allowed to carry children on one’s hands or on one’s lap) – these should be reported to the Carrier (via e-mail and / or telephone) before traveling in order to book the seat on the bus, under pain of inability to travel.

Child between 2-12 years old (<150 cm should travel in a car safety seat) is carried after paying the discounted ticket during booking.

3. An underage person must travel with a legal representative. For the fulfillment of all obligations while traveling through the minor suits her legal representative,

4. The statutory representative an underage person is obliged to control the content of which the underage person use by monitors available on the bus or wi-fi providing access to the Internet.

IV. Luggage

1. Every passenger can take on board a maximum of two pieces of Luggage, including:

a. one piece of Hold Luggage,

a. one piece of Hand Luggage.

2. Furthermore, the Carrier enables a Passenger a possibility of transporting sport equipment (bicycle, snowboard, etc.) if and only if it is possible to place it in the luggage hold and packaging, which enables save journey.

3. The transportation service specified in sections 1 and 2 above shall exclude:

1) objects whose transport is forbidden pursuant to separate legal regulations;

2) dangerous objects or objects that may cause harm to people or property;

3) corpse and human remains.

4. In the case of a reasonable suspicion, the Carrier may check whether the content of luggage does not violate the provisions of section 3 above. Should a Passenger not report to participate in the inspection or cannot be found, inspection shall be performed in the presence of persons designated by the Carrier to this purpose.

5. Should any violation of section 3 be determined, the costs related to the inspection shall be borne by the Passenger.

6. The Carrier may refuse to accept as luggage any objects that due to their condition of properties may be damaged or destroyed during the transport if the packaging used is not sufficient or if no required packaging has been provided.

7. The Carrier shall not accept for storage any deposits of money, securities and valuable objects, in particular valuables or objects of scientific or artistic value. The Passenger may transport the above-mentioned objects only in their Hand Baggage under their own supervision. The Carrier shall not be responsible for any loss or damage of the above-mentioned objects, unless such a damage or loss was caused by willful misconduct or gross negligence of the Carrier.

8.The amount of compensation payable by the Carrier for loss or damage to property cannot exceed the normal value of things. In the case of the carriage of goods with value greater than 500.00 (five hundred) zloty especially electronic equipment, the Passenger must insure them on their own and report the fact to the personnel prior to placing the luggage in the hold.

9. Any baggage left in the vehicle after a completed bus ride on a given route, if, subject to the regulations on lost and found objects, it has not been handed over to the right authority yet, shall be released to the authorized Passenger against acknowledgement of receipt by the Passenger, upon proving the Passenger’s right to collect the Baggage. Objects left in vehicles out of forgetfulness or other reasons shall not be covered by protection or liability of the Carrier, unless the damage was caused by fault of the Carrier.

10. The Carrier shall not be responsible for any baggage or objects outside the baggage compartment, unless the damage was caused by fault of the Carrier.

V. Carrier

1. Pursuant to these Terms and Conditions of Carriage, the Carrier shall:

a. perform the Carriage Service by coach, which includes transport of a Passenger and their Luggage, in accordance with the Contract of Carriage in the route specified in the Ticket.

b. ensure safety and hygienic conditions, comfort as well as proper service during provision of the Carriage Service.

2. The Carrier shall have the right to refuse to provide a Carriage Service or refuse continuation of transport if:

a. a Passenger does not comply with the transport law regulations or terms and conditions of the Contract of Carriage and the Terms and Conditions,

b. a Passenger is in a state or acts in a manner that could affect the safety or comfort of other Passengers; in particular, the Carrier may not allow carriage or may refuse further carriage of a Passenger who by their behavior disturbs the public order, acts offensively, insultingly or aggressively, unless such refusal to provide the Carriage Service or to further carry a Passenger violates social principles.

3. The Carrier reserves the right to commission the Carriage Service to other carriers.

4. The Carrier shall not be liable for any delays resulting from fortuitous events and traffic events beyond their control.

5. Carrier reserves the right to update the timetable, while varying the already made reservations.

6. In the event of any delay of arrival of the last scheduled plane at the Warsaw-Modlin Airport on a given day, the Carrier reserves the right to delay departure of the last coach from the Warsaw-Modlin Airport scheduled in the timetable on that day in order to enable passengers whose flight has been delayed use the Carrier’s service directly after their arrival. In the event of the aforementioned delay all Passengers who purchased the Ticket for the delayed coach before the Carrier’s announcement of a delayed coach departure shall be entitled to return their Ticket until the start of coach departure and to receive a refund of the total Ticket fee.

7. The Carrier on selected routes (eg. Łódź, Bydgoszcz, Toruń, Włocławek, Płock) provides the ability to use of the monitors available in the seats. The passenger can watch videos from the set of films available on the monitors by the Carrier and the use of monitors to use the internet via wi-fi. Purchase a ticket for the indicated route does not guarantee a seat with access to the monitor because one of the seats is without access to the monitor.

8. In the case of journeys made on the route referred to in paragraph. 6 above, the Carrier is entitled to substitute for the purpose of carriage coach or bus not equipped with monitors when bus equipped with monitors is unavailable for reasons of service.

VI. Ticket

1. Only a valid Ticket held by a Passenger at the moment of check-in shall be a document entitling to the service with Luggage on conditions described in the following Terms and Conditions of Carriage.

2. The Carrier sells Tickets through the online sale system available at the Carrier’s Website in accordance with the Terms and Conditions of Online Ticket Sales and at a Point of Sales. Tickets may also be sold by agents purchasing Tickets on a Passenger’s request on the Carrier’s Website.

3. A purchase of a Ticket shall oblige a Passenger to pay the Fee.

4. Tickets issued by the Carrier shall bear a holder’s name and may not be re-sold by Passengers.

5. Regular Tickets or e-Tickets must be shown by a Passenger to the coach crew representing the Carrier for verification purposes. It is a condition for using the Carriage Service.

6. Invoices are issued on the Customer’s request. The Service Provider shall reserve 21 days for sending of a printed-out invoice. The basis for issuance of an invoice shall be a written demand sent to the following address:

Trans Kinetik Sp. z o.o. Sp. k.
ul. Pełczyńskiego 22a lok. 78
01-471 Warsaw.

The message should have an original receipt attached and in the case of a lack, the invoice cannot be issued. In the case of invoices for electronic tickets, the request for an invoice can be sent by an e-mail.

7. A parent or a guardian travelling with a child under the age of 2 shall carry with the child on their lap or in a child safety seat.

8. Carriage of a child under the age of 2 on a parent’s or guardian’s seat shall not be subject to any additional fee.

9. A child at the age from 0 to 12 travelling depending on their age on a passenger seat or a safety child seat shall be entitled to a Concessionary Ticket.

10. The remaining Passengers shall be obliged to purchase Full-fare Tickets.

VII. Change and return of a ticket

1. Until the departure date provided on the ticket a Passenger may request a change of departure date or time. However, such a change may be introduced only if there are still seats available for the new journey indicated by a Passenger.

2. In order to change the travel date or time, a Passenger shall be obliged to enter their reservation number (provided on the ticket) to the field “ZMIANA REZERWACJI” (change the reservation) on www.modlinbus.pl or www.modlinbus.com. Select the “Zmień Termin Przejazdu” (change the travel date) option and select a new departure date and time. If the ticket is more expensive then the previously purchased ticket, a Passenger shall be obliged to settle the amount due. The system shall automatically calculate the additional fee.

NOTE! A reservation date shall only be changed by Passengers themselves. Reservations shall not be changed by the personnel (neither by e-mail nor phone). It cannot also be done through the hotline.

3. If there is no possibility of changing the travel date or time, a Passenger may, at their own discretion, decide whether to keep their Ticket or return it in accordance with the ticket return rules stipulated below.

4. A Ticket can be returned before departure.

5.a) In the case of an electronic ticket refund via www.modlinbus.pl, the Carrier does not charge a compensation fee if the return is up to 2 hours before the planned trip. If the ticket is returned less than 2 hours before the planned trip, the Carrier shall charge a compensation fee in the amount of 90% of the gross value of each returned Ticket.

b) In the case of a Ticket return made at a salespoint, the Carrier shall charge a compensation fee in the amount of 25% of the gross value of each returned Ticket if it is returned not later than 24 hours before the planned journey. If the Ticket is returned on the day of departure, the Carrier shall charge a compensation fee in the amount of 90% of the gross value of each returned Ticket. In the event of returning Tickets purchased through agents participating in the purchase of the Ticket all the remaining fees paid by the Passenger besides the Ticket price shall not be subject to refund.

6. A Customer may return a Regular Ticket:

a) at a Point of Sale

or

b) entering the “Manage Your Reservation” on page www.modlinbus.pl (for tickets purchased after 17.09.15r.)

c) by sending a legible scan or a photo of a signed declaration (download here: WORD version, PDF version), the Ticket, confirmation of payment or other proof of purchase together with specification of the account number to which the refund should be transferred, to the e-mail address:info@modlinbus.pl.

7. An e-Ticket can be returned:

a) at a Point of Sale (Not applicable to affiliated ModlinBus Sales Agencies)

or

b) entering the “Manage Your Reservation” on page www.modlinbus.pl (for tickets purchased after 17.09.15r.)

c) by sending a legible scan or a photo of a signed declaration (download here: WORD version, PDF version), the Ticket, confirmation of payment or other proof of purchase together with specification of the account number to which the refund should be transferred, to the e-mail address:info@modlinbus.pl.

8. Neither a return of the Ticket nor a change of the travel date can be reported through the agents participating in Passengers’ purchase of the Tickets.

9. The time of submission of the declaration with legible scans or photos referred to in sections 6 and 7 above shall be the moment at which the Carrier receives an e-mail containing the set of scans or photos.

10. Should the scans or photos sent by e-mail not meet the legibility condition and hinder the Return of the Ticket, the Carrier shall request the entity submitting the Return to perform scans or take a photo again within 3 working days of the date of receipt of the request, subject to the provision that a failure to do the above in the aforementioned time shall result in the Return not being processed. In such an event the data of submitting a Return request shall be the date of receipt of a completed e-mail with a full set of scans or photos.

11. The Ticket fee shall be returned by the Carrier via a wire transfer or a return of the amount due to the card account (in the event of payments by a card) not later than 14 days of receipt of the e-mail with legible scans or photos.

12. In the event of a Ticket return due to reasons attributable to the Carrier, the Carrier shall be obliged to return the full Ticket fee.

13. In the event of a flight cancellation or redirection to an airport other than Warsaw-Modlin due to reasons beyond the Carrier’s control (force majeure, fog, snowstorm, etc.), the Ticket cannot be returned. It is possible, however, to change the travel date, but it must be done before the departure date specified in the Ticket subject to availability of seats on a given service.

14. In the event of a delay resulting from fortuitous events, as well as traffic events, the Ticket cannot be returned.

15. Should a Passenger be late for a given ride due through their own fault or as a result of a delayed arrival, the Ticket cannot be return. The Carrier may recognize the unused Ticket as valid for the next service or the first service the next day, depending on the number of seats available.

VIII. Claim and complaint handling procedure

1. A Passenger shall have the right to submit a written claim or complaint on matters concerning the Carrier’s services by sending it to the following address:

Trans Kinetik Sp. z o.o. Sp. k.
ul. Pełczyńskiego 22a lok. 78
01-471 Warsaw

2. Claims or complaints should contain

1) date of a claim or complaint;

2) Carrier designation

3) name and surname (or company name) and address (seat location) of the person filing a claim or complaint;

4) title and justification of a claim or complaint;

5) claim amount (separate for every transport document);

6) list of attached documents;

7) signature of a person authorized to file a claim.

3. A loss or damage of a Passenger’s Luggage during the coach journey should be immediately reported to the coach crew by a Passenger in order to draw up a claim report.

4. A Luggage loss or damage report should be signed by all persons participating in establishment of a Passenger’s Luggage.

5. Should any of the persons participating in drawing up of the report not agree with its content, they should include all their reservations in it.

6. A reply to the complaint should be made immediately, not later than 30 days of receipt of the complaint by the Carrier.

7. The complaint should include, depending on the subject of claim, attached original documents concerning the entry into the contract of carriage (in particular the Ticket, consignment letter, luggage registration voucher, documents confirming acceptance of objects other than the shipment for transport) and confirmed copies of other documents related to the type and amount of the claim, including documents confirming the rights to free or concessionary rides.

8. Should a filed claim or complaint not meet the conditions referred to in sections 6 – 7 above and hinder processing of the claim, the Carrier shall request the complainant filing the claim or complaint to remedy the deficiencies the within 14 days of the receipt of the request, with an instruction that a failure to complete missing information in this time will result in the claim or complaint left unprocessed. In such a case the date of filing a complaint or a claim shall be deemed the date of receiving the claim or complaint by the Carrier.

IX. Transport of animals

1. It shall be forbidden to transport animals in carrier’s coaches, except for a guide dog assisting a disabled person.

2. A guide dog should be equipped with a harness bearing a visible writing “Pies asystujący” (an assistance dog) and have a certificate confirming the status of the assistance dog as well as certificates of performed veterinary vaccinations. A disabled person shall not be obliged to put a muzzle on the assistance dog and keep it on a leash.

TERMS AND CONDITIONS OF USING FREE INTERNET ACCESS (WIFI) AND ADDITIONAL SERVICES

1. The following Terms and Conditions stipulate terms and principles of using the Internet access via Wi-Fi and Additional Services provided by the Service Provider (boarding pass print-out and passenger online check-in).

2. For additional services the Service Provider shall charge fees in the amount specified in the service price list available in every coach.

3. A Passenger who wishes to use the Wi-Fi Services shall read these Terms and Conditions. The use of the Wi-Fi Service shall be equivalent to acceptance of terms and principles contained herein.

4. Upon acceptance hereof a Passenger shall proceed in the web search to the website www.modlinbus.pl with an option for further free use of Wi-Fi and Additional Services.

5. A Passenger who uses the Wi-Fi service is its User.

6. A User shall not be allowed to use the Wi-Fi Service for illegal purposes, in particular:

a. sending and sharing contents that violate any personal rights,

b. download and share contents violating copyrights of third parties (e.g. software, films, music, etc.), contents of a racist character, pornographic content, etc.,

c. send advertising contents unordered by customers (spam),

d. deliberately spread computer viruses and other programs that can damage computers of other Internet users or storage of data,

e. obtain unauthorized access to IT system resources of other Internet users.

7. A User shall bear the exclusive responsibility for the manner in which the Wi-Fi Service is used, including its content and the content of messages sent, taking into account the possible criminal liability for any illegal acts.

8. The statutory representative an underage person is obliged to control the content of which the underage person use by monitors available on the bus or wi-fi providing access to the Internet.

9. The carrier on the route from Bydgoszcz-Torun-Wloclawek-Plock-Modlin-PKiN-Okecie provides the opportunity to use the monitors which are available in 48 of the 49 seats. The passenger can watch videos from the set of films made available on the monitors by the Carrier and the use of monitors to use the internet via wi-fi. Buying a ticket for the indicated route does not guarantee a place with access to the monitor because one of 49 seats is without the access to the monitor.

10. In the case of journeys made on the route referred to in paragraph 9, the Carrier is entitled to substitute for the purpose of carriage coach or bus not equipped with monitors when bus equipped with monitors is unavailable for reasons of service.

11. In the event of any violation hereof by a User, as well as the misuse of Wi-Fi Service, the Service Provider shall have the right to deprive a User their access to it.

12. Due to the moving of coaches during the use of Wi-Fi, the Service Provider shall not guarantee:

a. uninterrupted proper functioning of the Wi-Fi Services,

b. fixed bandwidth and other of its parameters,

c. availability of all network services

13. The Service Provider shall not be responsible for:

a. unauthorized use by a User of software and other works that are subject to intellectual property protection of contents available on the Internet,

b. reduced bandwidth, as well as temporary lack of Internet access through Wi-Fi network and a temporary lack of access to Additional Services.

c. any damage caused by delays in receipt or transfer of data caused by lack of transmission, incorrect transmission, delays or interruptions in the access to the Wi-Fi Service,

d. any damage caused by a User’s use of the software supplied by third parties via the Internet,

e. any damage constituting a consequence of making available to third parties of such data as: logins, user names, passwords, etc.

f. damage caused by a lack of possibility to use Additional Services as a consequence of bandwidth limitation or temporary lack of connection with the Internet due to technical reasons,

g. lack of wireless access to the Internet in the event of a necessity to transport Users by a replacement coach,

h. incompatibility of a User’s computer with the wireless infrastructure,

i. privacy policy of websites other than the Service Provider’s website.

14. The exclusions enumerated in paragraph 10 above shall not include damage caused deliberately by the Service Provider or persons for which the Service Provider is responsible.

15. The Service Provider shall not provide Users with support in the scope of computer and IT services operation.

16. The radio transmission of data as part of the Wi-Fi Service is not encrypted.

17. In order to be able to use the Wi-Fi Service and Additional Services, the Service Provider may use cookie files at each connection of a User’s computer to the network made available by the Service Provider.

18. Pursuant to the Personal Data Protection Act dated 29 August 1997 (i.e. Journal of Laws [Dz.U.] from 2002, No. 101, item 926 as amended). The Service Provider shall be the administrator of the personal data of a User using the Wi-Fi Service. The Service Provider shall be obliged to keep a User’s personal data confidential. Exception to the above provision shall be a situation in which a User authorizes the Service Provider to disclose their personal data to other entities or such authorization shall result from law.

19. Personal data of Users shall be collected and stored by the Service Provider for statistical purposes and upon consent of a User for marketing purposes.

20. Each User shall have the right to access, complete, update, correct and demand cessation of processing, removal of their personal data, if they are incomplete, outdated, false or were collected by violation of the Act or are useless for the purpose, for which they were collected. Rights and obligations of a User in the scope of personal data are defined by the Personal Data Protection Act of 29 August 1997 (i.e. Journal of Laws [Dz.U.] from 2002, No. 101, item 926 as amended).

21. To matters not settled herein, generally applicable law regulations as well as the Terms and Conditions of Online Ticket Sales available at www.modlinbus.pl in the Terms and Conditions tab shall apply.

TERMS AND CONDITIONS OF THE “YOU PLAN – YOU GAIN!” PROMOTION

I. General provisions

1. The following Terms and Conditions concern a promotional offer for passengers of ModlinBus coach executed under the name “Planujesz – Zyskujesz!” (“You Plan – You Gain!”).

2. Provision of passenger Carriage Services and a purchase of tickets shall be subject to the principles stipulated in the Terms and Conditions of Passenger Carriage Services by TransKinetik Sp. z o.o. Sp. k. and the Terms and Conditions of Online Ticket Sales available at www.modlinbus.pl in the “Terms and Conditions” tab.

II. Promotion rules

1. Only a person with full legal capacity can participate in the “You Plan – You Gain!” promotion.

2. Persons who cannot participate in the Promotion shall include legal persons, organizational units or natural persons who purchase ModlinBus tickets in connection with operation of a business.

3. A prerequisite for participation in the “You Plan – You Gain!” promotion is provision by a Participant of real data required in all fields concerning a purchase of electronic tickets on www.modlinbus.pl. The promotion organizer shall have the right to exclude participation in promotion of persons who provide false or incomplete data.

4. The “You Plan – You Gain!” promotion concerns the sale of e-Tickets that entitle the buyer to use the passenger and luggage Carriage Service provided by the Organizer on all coach routes pursuant to the Terms and Conditions available at www.modlinbus.pl.

5. The terms and conditions of the bonus sales apply to e-Tickets sold at the promotional price from PLN 9.00 to PLN 20.00 gross (plus PLN 1.00 of an operational fee added to every ticket) available to every participant of the promotion, who as first purchases the ticket for a selected ride through the website www.modlinbus.pl.

6. The priority of promotional ticket purchase at the price from PLN 9.00 to PLN 20.00 gross shall be established at the time of registration by the ticket sales system. The Organizer shall not be responsible for any impediments related to the operation of the e-Ticket sales system at www.modlinbus.pl, which are beyond the Organizer’s control.

III. Final provisions

1. The content hereof shall be available for participants on Internet websites www.modlinbus.pl throughout the entire period of promotion.

2. The organizer reserves the right to withdraw the bonus sales of the “You Plan – You Gain” promotion without providing the reason. The tickets purchased during the bonus sales shall remain valid and shall entitle the buyer to use the Carrier’s services.

3. To matters not settled herein, generally applicable law regulations as well as the provisions of the “Terms and Conditions of Carriage” and the “Terms and Conditions of Online Ticket Sales” available at www.modlinbus.pl in the Terms and Conditions tab shall apply.

Faroshuttlebus TERMS AND CONDITIONS

1. Description of Services:
FaroShuttleBus is a transport service that connects door to door Faro airport with hotels and tourist apartments in the Algarve.
Service rates are per person and vary according to the final destination. We operate 24 hours / 365 days a year. Infants under 2
years old travel free of charge. You can rent child seats for 5 Euro/seat/transfer. You must notify this by email at least 24 hours
before the transfer. The e-mal shall be sent to info@faroshuttlebus.com
Your ticket is your contract with FaroShuttleBus:
A ticket that has been issued to you is evidence of a contract between you and the Company. If the ticket entitles you to any
goods or services from a third party, it is also evidence of a contract between you and that party. Your email address will be used
to send you a confirmation of the service you have purchased with FaroShuttleBus. Therefore you consent that Ryanair can
share your email address with FaroShuttleBus they can send the confirmation email.

2. Customer Pickup Procedure:
A. Airport to Hotel Shuttle Service (Shared Transfer)
Upon your arrival to Faro Airport you must contact our FaroShuttleBus agents located at FaroShuttleBus desk nº 27 at the Arrivals Terminal by the luggage belts. Our agents will direct you to the bus. This service may be shared with other customers.

The price for the Service requested depends on the area of Drop-off.
If you have troubles finding us, please call our emergency number: 00351914913250
NOTE: The maximum waiting time shall not exceed 45 minutes counting from the moment you
reach our desk.

B. Hotel to Airport Shuttle Service (Shared Transfer)
The vehicle will pick you up at the time and place specified in the reservation. You should allow a delay on maximum 15 minutes
due to traffic. If you are not present at the set time and place, the vehicle will wait for maximum 5 minutes and no refund will be
made.
This transfer may be a shared with other customers. The price for the service depends on the area of Pick-up.

3. General Conditions and cancellation policy
Payment terms
Payment of Services shall be made at the time of your Reservation, by credit card VISA, MasterCard for the amount due.

Cancellation terms
For cancellations notices received at least 48 hours before the time of service, we charge a cancellation fee of 50%. Cancellation
notices received with less than 48 hours will have no refund.

TO CANCEL OR MODIFY YOUR RESERVATION:
Please send us your request to: info@faroshuttlebus.com

Baggage Insurance
The liability of the Company in case of loss, or theft, the client’s luggage is limited in accordance
with Spanish Legislation on Road Transport.

Special Equipment
If you carry special equipment, such as Golf/Ski equipment, bicycles, extra luggage, please contact us at
info@faroshuttlebus.com for information about applicable supplements.