Términos & Condiciones

Las normas relativas a los terminos y condiciones del transporte pueden modificarse con un breve preaviso.A pesar de que la información contenida en este sitio web sea la versión más reciente y actualizada, la Sociedad Terravision bajo ningún concepto podrá considerarse como responsable por la pérdida o daño, ya sea directo o indirecto, que se derive de la información que a continuación detallamos.

Haz click a continuación para ver los Términos & Condiciones detallados:

Definición
Admisión al Servicio
Servicios ofrecidos
Billetes
Acceso a los autobuses
Equipaje
Responsabilidad de Terravision
Reclamciones
Bono para el pasajero
Comportamiento del pasajero
Comunicados deTerravision
Conclusiones
Conditions of Carriage King’s Cross Service

Definición
Las siguientes palabras tendrán el siguiente significado: “vehículo” significa un vehículo, autobús u otro medio de transporte, proporcionado por Terravision y en que los pasajeros viajarán; “viaje” significa el traslado que los pasajeros podrán realizar conforme a lo estipulado en sus billetes; “servicio” significa las actividades que la empresa desarrolla;”equipaje “significa cualquier objeto que el pasajero lleva consigo durante su viaje.

Admisión al servicio
Los viajeros deben llevar un título de viaje válido para el servicio contratado y deben conservarlo durante todo el viaje. El viaje se considera terminado una vez que haya bajado del autobús, en caso de un billete de ida y vuelta, se entiende que el viaje termina una vez realizada la vuelta del mismo

Servicios ofrecidos
Transporte
Terravision transporta en sus autobuses a personas que tegan en su poder el billete y lo deben conservar durante el viaje. Se considera billete el acuerdo por escrito en forma de anotación entre la empresa y el pasajero. El billete es propiedad de Terravision y se enseñará cuando la empresa lo solicite. Si Terravision pide de forma expresa el billete, deberá restituirse a la misma.

Transporte de personas discapacitadas.
La falta de comunicación de este hecho en el momento de la reserva, puede dar lugar a falta de disponibilidad en nuestros autobuses para estas personas y como consecuencia la falta de posibilidad para transportar al pasajero.

Menores
Terravision non transporta a menores de 14 años a no ser que esten acompañados. No disponemos de servicio de acompañamiento de menores o de otros servicios especiales. Los menores de 14 años deben ir acompañados por otro pasajero con edad mínima de 16 años .
Los menores que en el momento de la salida tengan menos de 4 años podrán viajar gratuitamente, setandose en el mismo asiento del adulto, si lo desea puede pagar el precio de un billete de adulto para obtener el proprio asiento.Los niños mayores de 4 años tendrán que pagar el precio integro del billete en base a la tarifa correspondiente a viaje. No se permite el uso de sillitas dentro del autobús.

Animales
Terravision no está obligada a trans portar en sus autobuses a animales, salvo en el caso de animales adaptos para la ayuda de personas ciegas o sordas.

 Billetes
Validez de los billetes
El billete será válido para el servicio indicado en el mismo. Si el billete está roto o manipulado no tendrá valor para el trayecto que figure en el mismo .

Etickets
Los billetes electrónicos deben ser presentadas a nuestro personal en el momento del embarque. Es obligatorio imprimir los billetes.
En caso que el pasajero se retrase y pierda el servicio indicado en el billete, el billete será válido para la siguiente horario. Si el viaje perdido por el pasajero es la última salida disponible para ese día, el billete será válido para el día siguiente. Prioridad de embarque sólo se garantiza para la hora de salida comprando online.

Reserva de plazas
El pasajero que desee reservar una plaza en un autobús , tendrá que hacer previamente la reserva online. La reserva dependerá siempre de la disponibilidad de los sitios en cada trayecto.

Variación del billete
El pasajero puede solicitar el cambio de horario y de fecha del billete. La modificación se tiene que solicitar antes de la salida del mismo.El cambio de los billetes online se podrá hacer entrando en la zona reservada del cliente.Los billetes comprados al personal de Terravision no se pueden modificar.

Responsabilidad del pasajero
El pasajero tiene que controlar su billete y asegurarse que sea correcto después de la compra del mismo. Para los billetes elctrónicos igualmente el cliente debe verificare que el billete sea correcto.

Anular el billete
Los billetes de Terravision no se pueden reembolsar. Terravision no es responsable ni devuelve el importe del mismo si el cliente no ha utilizado su billete, ha cambiado los planes de viaje o se ha confundido en seleccionar el viaje o si los vuelos sufren retrasos o cancelaciones.

Billete invalido
El pasajero tiene que viajar con el billete válido, si después de efectuar un control no tuviese el billete válido tendrá que abandonar el autobús o en su defecto abonar el importe del billete al conductor..

Billetes falsos
Terravision se reserva el derecho a confiscar un e-ticke to billete electrónico en poder del pasajero si estima que el billete en su poder es falso. Además podrá evitar que el pasajero viaje y adoptar medidas legales.

Pérdida del billete
Terravision no está obligada a la restitución del billete en caso de pérdida o robo del mismo por el cliente. En este caso, e pasajero está obligao a comprar nuovamente el billete.

Acceso a los autobuses
Paradas
La parada de los autobuses será exclusivamente en los lugares indicados para ello con la señales correspondientes. Las paradas las encontrar´identificadas con nuestro logo o las puede consultar en nuestra páginas online en www.terravision.eu

Retraso del pasajero
Es necesario estar en la parada al menos 15 minutos antes del horario de salida del autobús. Terravision no se hace resposnsable si piede el autobús por no estar a su horario en la parada igualmente no estamos obligados a esperar a los pasajeros.

Billetes hacia el aeropuerto:
Terravision recomienda a los pasajeros a que calculen el tiempo necesario para llegar al menos como indican las compañías aereas dos horas antes del horario de salida del vuelo. Si no elige un horario que le permita llegar con antelación al aeropuerto , no tendrá derecho a ningún tipo de compensación.
Terravision no es responsable de circunstancias más allá del control razonable: tales como accidentes de tráfico o atascos a causa del tráfico.
Es responsabildad del pasajero asegurarse de selccionar adecuadamente los horarios en el caso que tenga que realizar conexiones con distintos tipos de transportes.

Equipaje
Equipaje permitido
Terravision no impone costes adizionales por el equipaje ni por el número de maletas siempre que haya espacio en el compartimento para ello. El equipaje de mano está permitido siempre que por sus dimensiones entre en el compartimento y no supongn un peligro para el resto del autobús ( esto lo decidirá el conductor).
Si fuese compatible con el equipaje que haya , se podrá permitir el traslado de equipajes como: esquies, patines,bicicletas u otros articulos “especiales”,empaquetados correctamente.. El pasajero podrá contactar previamente para consultar si está peritido el transporte de un determinado artículo a Terravision.
Los accesorios frágiles como mercanccias eléctricas, televisiones, radios etc.. se podrñan trans portar si las dimensiones son razonables. Los instrumentos musicales de pequeñas dimensiones se pueden transportar como guitarras, violines, violonchelos se pueden subir en el autobús sólo al si se reserva un asiento con el correspondiente billete pagado. Las sillas de ruedas se transportarán dde forma gratuita.
Los conductores no están obligados a custodiar los efectos personales de los pasajeros.
Por motivos de seguirdad, Terravision no acepta el transporte de objetos de peso superior a 32 kg con mediadas superiores a 81 cm de alto, 119 cm dei largo y ancho. Este límite no se aplica a las sillas de rueda para discapacitados.
Terravision no será responsable por los objetos que se transporten y no estén embalados adecuadamente, o por los objetos frágiles o por los posibles daños causados a la superficie de los objetos embalados ( es manchas, arañones……)

Equipaje prohibido
Terravision no transportará armas de fuego, cuchillos, machetes u objetos que corten capaces de provocar lesiones, sustancias explosivas, quimicas, drogas (excepto medicinas), sustancias tóxicas o que causen infecciones, materiales radioactivos, susutncias corrosivas ( es mercurio…) u objetos que para la empresa puedan ser peligorsos, pueda causar lesione o sea inadecuado por el tamaño o peso o fragilidad. Cualquiera de estos objetos si se encontrasen dentro del autobús se podrán descargar fuera del autobus inmediatamente.

Embalaje e identificación del equipaje
El equipaje debe de estar embalado correctamente e identificados con nombre y telefono del pasajero. Terravision se reserva el derecho de admisión del equipaje no identificado. Todo el equipaje meno el de mano irá en el maletero del autobus.

Equipaje de mano
El equipaje de mano irá situado en el compartimento del autobus cercano al pasajero a disposición del proprietario del mismo. Por ello, si se perdiese será responsabilidad unica del pasajero. Aconsejamos qe todos los objetos de valor ( dinero, joyas, medicinas, pequeños aparatos electrónicos…) viajen junto a su proprietario .

Responsabilidad por pérdida del equipaje
En caso de pérdida del equipaje en el autobús o en la parada del autobús , Terravision lo tendrá en depósito. Al pasajero se le cobrará una cuota por este servicio que se le incluirá también, cuando sea posible, el envío de equipaje perdido. Se podrá examinar el contenido y si se considera peligroso o perecedero, eliminandolo dentro de las 48 h. También se mantendrán en depósito de equipaje encontrado por otros pasajeros. La pérdida de equipaje debe ser comunicada a nuestro personal lo antes posible dejando una lista detallada de todos los objetos perdidos, en un plazo de 72 horas siguientes a la conclusión del viaeje, mediante carta escrita a Terravision, Via Archimede 164 – 00197 – Italia o con mail a customerservices@terravision.eu . La ausencia de dicha reclamación por escrito exime de cualquier responsabilidad a Terravision. La responsabilidad de la Terravision para la pérdida o daños del equipaje se limita a los casos de negligencia grave o de la negligencia de la Sociedad y, en cualquier caso, contribuirá a la suma de € 100. Los costes relacionados con el contenido del equipaje deben documentarse. Terravision recomienda asegurar su equipaje por todos los daños relacionados con el contrato de transporte con las compañías de seguros específicos.


Responsabilidad de Terravision
Transporte

Terravision está obligada ha transportar a los pasajeros que tenga el billete y el equipaje conforme a las normas que se citan en este apartado. La sociedad se compromete a reducir al máximo los inconvenientes posibles del viaje. Los horarios establecidos en nuestra pagina www.terravision.eu pueden sufrir variaciones, retrasos o algún trayecto puede ser anulado. La sociedad se reserva el derecho de modificar los horarios, eventualmente avisará a los pasajeros ofreciendoles alternativas a los horarios. En el caso que Terravision elimine un recorrido avisará a los pasajeros, en este caso la Sociedad decidirá si sustituirá el horario anulado con un nuovo horario y mantendrá la validez del billete del cliente para el nuovo horario. En el supuesto que el billete non sirva más, Terravision devolverá el importe del mismo al cliente, y en el caso de billetes de ida y vuelta , abonará sólo el 50% si ha utilizado la ida.Terravision no será responsable de las pérdidas o daños que sufra el pasajero por el retrasos o variaciones del horario, menos en el caso especificado anteriormente. Terravision no tiene ninguna obligación repecto a los pasajeros que no hayan reservado ningún billete.

Cancelación del viaje una vez que este ha iniziado
Si el autobus en el que viaja el cliente se para antes de llegar a su destino, a no ser que sea por una causa ni imputable a Terravision, la Sociedad se reserva la posibilidad de elegir entre las siguientes opzione: a) elegir un medio de transporte alternativo que permita que los viajeros llegar a tiempo a su destino; b) solicitar un medio vehiculo en sustitución; c) conceder la devolución del importe de los gastos al cliente.

Ausencia de Responsabilidad
Terravision no es responsible por las causa que quedan fuera de su alcance. Entre las que se encuentran : guerras o amenazas de guerra, accidentes en el itinerario del viaje, condiciones meteorológicas adversas o excepcionales, incendios y/o daños causados en las paradas de los autobuses, actos de vandalismos, terrorismo, tráfico imprevisto o intenso, tumultos, manifestaciones o multitudes.

Muerte o lesiones del pasajero
Terravision en caso de fallecimiento o de lesiones hacia algún pasajero responderá por los daños causados si fuese por causa de negligencia.

Compañías aereas
Todos los transportes aereos anunciados por Terravision se realizan por compañías ajenas a nuestra sociedad, por tanto no nos hacemos responsables de la calidad del servicio ofrecido por dichas compañías o por eventuales retrasos o cancelaciones .

Reclamaciones
Pasos a seguir
El pasajero tiene que hacer la reclamación personalmente, identificandose y mostrando el billete. Si en el billete estuviese a nombre de varios pasajeros, todos tendrán que presentar la correspondiente reclamación de forma contemporanea. La reclamación se deve mandar a las oficina de Terravision o mediante correo electrónico a customerservices@terravision.eu. El plazo máximo para presentar la reclamación es de 30 días desde la fecha del viaje. Junto a la reclamación se debe adjuntar el billete.


Bono para el pasajero
Caracteristicas
El bono es personal, se puede transferir a terceros y tiene una validez de 6 meses a contar desde la fecha de emisión del mismo. El bono se puede canjear en cualquiera de los servicios de Terravision o en el Terracafè de Roma o Florencia.

Uso del Bono
Si el pasajero desea canjear su bono por un servicio que cuesta más del importe del bono, tendrá que pagar la diferencia del precio, si el valor es inferior, no se le devolverá la diferencia.

Comportamiento del pasajero
Required behaviour

El pasajero tiene que comportarse en manera correcta y razonable ya sea en la parada del autobus como dentro del mismo, siguiendo las indicaciones ofrecidas del personal de Terravision.

Comportamientos prohibidos
Está prohibiddo tenr un comportamento incorrecto por parte de los pasajeros, como por ejemplo: amenazar al personal de Terravision o a los pasajeros , disponer del equipaje de mano en modo de crear problemas a los demás pasajeros, impidiendo el paso o tapando las salidas de emergencia o el pasillo del autobus, no se pueden utiilizar radios, juegos que emitan sonidos, instrumentos musicales o cualquier aparato que pueda causar molestias a los demás pasajeros. Está prohibido comer o beber dentro del autobus, llevar sustancias alcoholicas o estupefacientes o subir en el autobus bajo los efectos de estas sustancias. Terravision se reserva el derecho de admisión o expulsión del autobus a las persona que no tengan un comportamento adecuado o prohibido.

Responsabilidad derivada del comportamientpo de los pasajeros
Terravision no se hace responsable por el comportamineto o actos cometidos por los pasajeros hacia los demás ya sea dentro del autobus o en la parada del mismo. La Sociedad se obliga a controlar el comportamento de los pasajeros.

Coomunicaciones de Terravision
En relación al cambio de horarios, informaciones genéricas o modificaciones de los trayectos de los servicios, Terravision informará mediante mail a la dirección que los pasajeros hayan dejado en el momento de la reserva. El envio del correo electrónico se considera prueba de la recepción del mismo. Si no se ha proporcionado a Terravision una dirección de correo electrónico , será obligación del pasajero verificar que no haya cambios en los horarios en un intervalo de 24 a 72 horas antes de la salida del autobus, en nutra página www.terravision.eu o en cualquiera de nuestros mostradores , asegurandose asi que no haya cambios en nuestros programas.

Conclusiones
Indicaciones
El contrato de transporte estipulado entre Terravision está sujeto a las condiciones generales de transporte de pasajeros y equipajes en vigor y a sus relativas normas, disposiciones relativas a objetos especificos. Los terminos y condiciones de Terravision, manifestados en este apartado forman parte de dicho contrato.

Privacidad
Le informamos sobre el uso y la finalidad de los datos personales que usted ha proporcionado a Terravision ( desde este momento denoninada “Sociedad”) para su participación en el sitio web www.terravision.eu ( desde ahora también “Sitio”).
La finalidad y duración del tratamiento de sus datos están vinculados estrictamente a su participación en el Sitio web.
La Sociedad podrá utilizar los datos que usted ha proporcionado para todas las finalidades derivadas de su participación el en sitio, incluida la posibilidad de acceder a todos los servicios previstos en nuestro sitio. La Sociedad se reserva el derecho para poder utilizar sus datos incluso para otras actividades relacionadas con dicha actividad.
Si sirviese, Terravision se reserva el derecho para poder modificar la presente Directiva de la Privacidad por motivos de nuevas iniciativas en el sector o por modificación de la legislación ,en cuanto a la modalidad de uso de los datos personales, por la funcionalidad del servicio o por motivos de tecnológia. Dichas modificaciones serán válidas a partir del momento en que la Sociedad las publique en el sitio web.
En el momento que el cliente continue utilizando los servicios de Terravision, una vez publicada una versión actualizada de las directivas de la Privacidad, se entiende que el usuario ha aceptado de manera tácita la nueva Directiva de la Privacidad con sus modificaciones. Por ello, es importante que el cliente lea de forma periódica las Directivas de la Privacidad , para estar al corrriente de las eventuales modificaciones. En el supuesto de modificaciones sustanciales respecto al modo de recopilación y uso de los datos personales por parte de Terravision, las gestión de los datos quedarán sujetos a la directivas de la Privacidad , en base a la cual se recogieron los datos, a menos que el usuario haya sido informado y haya manifestado alguna objeción.
En particular, la Sociedad podrá:
a utilizar los datos proporcionados para realizar análisis de mercado o estadísticas con la finalidad de ver el grado de satisfación por parte de los usuarios asi como el nivel de preferencia en los servicios objeto de nuestra Sociedad;
b) elaborar los datos que nos ha proporcionado y de los que deriven de la navegación en el sitio web para poder individualizar el perfil comercial del usuario o el uso de estos datos con finalidad de marketing, publicidad, para promociones o actividades comerciales; en cuyo caso la Società podrá utilizar las cookies e incluso porciones de archivos almacenados en su PC para monitorizar sus movimientos dentro del sitio web;

c) comunicarle le novità del Sito e, più in generale, le attività svolte dalla Società.
Para la finalidad del tratamiento de datos como se ha descrito anteriormente, y dentro de límite de los mismos, todos los datos podrán comunicarse incluso a terceros, ya sean públicos o privados, o a sociedades que se dedican a realizar análisis del mercato o estadísticas, a sociedades que se dedican al marketing, a la publicidad ya sea con fines publicitarios o de comercialización.
La concesión de los datos y su consentimiento para la utilización de los mismos, asi como la comunicación y el trasferimiento de los datos personales, a los efectos mencionados anteriormente, son de carácter obligatorio para participar en el Proyecto. La negativa a proporcionar los datos solicitados y dar su consentimiento para el uso de los mismos, daría lugar a la falta de participación en el Proyecto y el imposible cumplimiento de las obligaciones relacionadas con el Proyecto.
El tratamiento de sus datos personales se llevará a cabo de forma automática, ya sea on line o no, por los empleados de la empresa, por colaboradores o por asesores de la Sociedad.

El Sitio web puede contener algunos enlances los cuales le llevarán a otros sitios web diferentes. Estos enlances que se encuentran en www.terravision.eu no están bajo el control de la Sociedad y puede ser que tengan una política sobre las normas de privacidad distintas a las anteriormente descritas. Como consecuencia de ello , no se podrá considerar a la Sociedad como responsable de cualquier violación al derecho de intimidad que tenga lugar fuera del sitio web www.terravision.eu.
Además , la Sociedad no será considerada en ningún momento responsable por la comunicación de sus datos personales, confidenciales o de cualquier otra índole, que se produzcan en las secciones del sitio dedicado a Foros. La Sociedad se reserva el derecho de transferir los datos facilitados por usted a terceros compradores de la Sociedad o de una parte de la misma.
Podrá hacer valer sus derechos para conocer el origen de los datos personales, aclaraciones sobre la modalidad y la finalidad del uso de los datos, en el caso del tratamiento de los datos por vía telemática la lógica utilizada para el tratamiento de los mismos, asi como el derecho a solicitar la identificación del titular o de los sujetos o categorias de sujetos a los cuales se les ha podido o se les puede comunicar los datos, la actualización, la rectificación, la cancelación, la modificación de los datos e incluso solicitar la suspensión del tratamiento si se ha hecho violando la ley- dirigiendose al Titular del tratamiento de los datos a la dirección indicada a continuación:
Terravision London Finance, por medio de e-mail a customerservices@terravision.eu – sede legal Park View 183 -189 ,The Vale London, W37RW.

Conditions of Carriage King’s Cross Service
Information and Publicity

1. Information Full details of the times and fares of services are available from appointed booking offices and agents and on the internet at www.stanstedcitylink.com. These are subject to variation. Special Holiday timetables may operate on public holidays and passengers are advised to check times with the Company before making travelling arrangements. Relevant publicity material on the Company’s services is available through the Company’s offices and agents. It is the passenger’s responsibility to ensure that the timing of the journey booked arrives in sufficient time to enable onward connections to be made and passengers are advised to allow at least three hours between the scheduled arrival time of the coach and the departure time of any connecting flight. Where information is received, and bookings made, via the Company’s Website (www.stanstedcitylink.com), the Website Terms and Conditions apply.

Buying a ticket and seat reservations

2. Types of journey Tickets may be purchased via the Company’s website or at selected offices or agents. A seat reservation can be made for travel only by booking in advance via the Company’s website. A ticket bearing a valid reservation reference provides travel between the points shown on the date(s) and at the departure time(s) shown on the ticket. A reservation entitles a passenger to a seat on the specified journey but not to any specific seat on the coach. Pre-booked passengers must arrive at the departure point for their journey not less than 15 minutes before the scheduled departure time shown on their ticket otherwise their seat reservation will be void and their seats reallocated to other passengers. In such cases, tickets will remain valid for 24 hours from the scheduled departure time and passengers will be offered seats on the next available journey on a ‘first come, first served’ basis. Ticket holders are not bound or entitled to travel on any particular vehicle, except as set out above. The Company will not be liable for any loss or inconvenience suffered by the holders of tickets without pre-booked reservations owing to their not being able to find accommodation on the particular vehicle on which they desire to travel.

3. Passengers with restricted mobility should indicate whether they are wheelchair users when making their booking. Only one wheelchair space is provided inside each coach. Contact details for such passengers should be provided to the Company when booking. (Please also see ‘Special Needs’ and ‘Wheelchairs’ below).

4. Alterations to tickets Alterations to tickets are only permitted in the event of an error in booking and these must be notified to the Company within 48 hours of making the booking. Tickets may not be altered after the departure date and time. Any alterations are subject to seat availability.

5. Non-web Bookings Authorised Company officials or agents can issue tickets subject to any local rules and regulations governing such sales. Such tickets will only be issued as “open-dated” tickets. The possession of such tickets does not guarantee travel on a particular vehicle or departure timing and travel is subject to seat availability. Passengers with pre-booked reservations have priority over other passengers who are then accepted on a ‘first come, first served’ basis. In the event of dispute, the Company’s staff at the point of departure will resolve the matter in accordance with criteria issued to them by the Company from time to time. If, when buying a return ticket for travel on a reservable journey, no date is specified for a return journey, i.e. an “open-dated” return ticket is purchased, such tickets expire one month after date of issue and must be used within this time frame.

Tickets

6. Your contract with the Company A ticket that has been issued to you is evidence of a contract between you and the Company. If the ticket entitles you to any goods or services from a third party, it is also evidence of a contract between you and that party.

7. You may not transfer your ticket A ticket may only be used by the person for whom it has been bought. It cannot be resold or passed on to anyone else.

8. Requirement to hold a ticket You have the right to use the Company’s services only if you hold a ticket or other authority to travel which is valid for those journeys you want to make. Please retain your ticket for inspection at any time whilst on board the coach.

9. Conditions on which tickets are issued

Each ticket is issued subject to:

these Conditions;
any conditions set out in the notices and other publications issued by the Company and
the conditions set out in the notices and other publications issued by another party if your ticket enables you to use any of their goods or services or upon whose property your journey may start or terminate.

10. Children under 14 years of age and infants must be accompanied on the Company’s services by a responsible adult who is a fare paying passenger. Child fares apply to passengers less than 16 years of age. The Company’s staff and agents can request proof of age.

11. One infant aged under 3 years, accompanied by an adult fare-paying passenger, will be carried free of charge. Any additional infants, accompanied by the same adult will be charged at child fares.

12. Concessionary Travel Schemes Unless specifically stated in the Company’s literature or on its website, the Company does not participate in any free or reduced fare concessionary travel schemes.

Validity of Tickets

13. The period during which you can use a ticket The period during which a ticket is valid is as printed on the ticket or stated in the notices and other publications of the Company or as contained in these Conditions of Carriage.

14. The times you can travel and the services you can use Any reduced or discounted fare tickets may be subject to restrictions such as the dates, days, and times when you can use them, and the services on which they can be used. These restrictions are set out in the notices and other publications of the Company and it is the responsibility of passengers to ensure that they are aware of such. If you travel on a service with a ticket which is not valid on that service because of such a published restriction, you will be required to purchase a full price ticket for the journey made.

15. e-Tickets The following special conditions apply to e-Tickets (i.e. those purchased via the Company’s website, App or other electronic means):
No refunds or amendments will be made in relation to e-Tickets whether before or after the date of travel (except in case of notified error as above).
As with any other ticket purchased in relation to travel on any one of the Company’s services, e-Tickets are not transferable and are only valid on the journey for which they were booked.
e-Tickets are like any other ticket purchased in relation to travel on the Company’s services – if you cannot produce a valid ticket you will not be able to travel.
If we have reason to suspect the fraudulent use of an e-Ticket, we reserve the right to confiscate or otherwise invalidate it and prevent you from travelling on our services. In such an event we reserve the right to take further proceedings should we see fit. No refund will be made in relation to any e-Ticket confiscated or invalidated under this special condition.

Use of Tickets

16. Breaking or ending a journey at intermediate places A break of journey is only allowed for interchange purposes. In such instances the passenger must travel on the first available connecting service. Failure to comply will result in the passenger having to purchase a full price ticket for the journey made.

17. If you travel further than your ticket allows If you travel to a place beyond the one specified on your ticket, you will be treated as having joined the coach without a valid ticket for that additional part of your journey and a full price ticket will have to be purchased as if it were a separate journey.

18. Withdrawal of tickets If you fail in a material respect to comply with any condition that governs the use of a ticket, the staff or agents of the Company may withdraw or otherwise invalidate the ticket.

Refunds

19. Refunds may be requested in the event of a passenger’s dissatisfaction with the service received by presenting the relevant ticket without delay to a Company official at one of the Company’s own ticket sales points and completing a Complaint Form. A refund may be issued on the spot by the Company official in accordance with Company policy, issued to staff from time to time, otherwise the official may refer the request to the Company for a subsequent decision. In other circumstances, or in the event of dissatisfaction with an official’s response, a refund request may be made by writing to the Customer Service Team, Stansted Citylink, ComfortDelGro House, 329 Edgware Road, Cricklewood, London NW2 6JP, United Kingdom, enclosing the relevant ticket(s) and stating the reason for the request. The Company will only consider refunding a ticket if the reason is in some way due to the Company being at fault. Should you choose to travel on another one of our services as a reasonable replacement then no refund will be due. Evidence of extenuating circumstances meaning that you would be unable to travel would be considered on an individual basis without obligation on the part of the Company.

20. No refund will be given on tickets received after the specified outward departure time, except as stated above, unless clear evidence (i.e. medical certificate) is produced of inability to travel on that date. Refunds will not be considered in respect of any ticket after the expiry of 28 days from that date. Refund requests can only be made in writing to the Customer Service Team prior to the first date of travel. No refund will be made for days on which the ticket was used.

21. The Company will not refund or replace lost or stolen tickets. New tickets must be purchased for travel. If the original tickets are found they should be sent to the Customer Service Team as above with the receipt portion of the new ticket and a covering letter, where a refund may be made at the Company’s discretion.
22. The value of any refund will be limited to the original purchase price of the relevant ticket(s) and may be subject to an administration fee, currently £5.00 per ticket, at the Company’s discretion.

Your Responsabilities/span>

23. Please check tickets and change at the time they are issued When you buy a ticket, you should make sure that it is valid for the journey you want to make and that you have received the correct change. If possible, you should tell staff about any apparent errors at that time. If you do not, the Company or agent which sold you the ticket will only consider claims about any errors if you can show to its reasonable satisfaction that an error was made on its part. In the event that a debit or credit card or other form of payment is rejected, tickets purchased by that transaction will be invalid.

24. Arriving in time to board the coach Passengers who have reserved tickets should arrive at the correct departure point for their coach not less than 15 minutes prior to the scheduled departure time. The correct departure point is the actual stop or coach station stand from which the coach will depart.

25. Passengers arriving late Where passengers arrive at the departure point later than 15 minutes before the scheduled departure time, the Company reserves the right to allow other passengers without reserved tickets to board the coach and there is no guarantee that you will be able to travel at that time. No responsibility for any loss can be accepted in such circumstances. The Company may at its absolute discretion permit passengers to use a valid ticket up to 24 hours from the pre-booked departure time subject to capacity being available on a subsequent journey but does not guarantee any priority in such circumstances. Such journey must be made in the same direction and between the same two points as the pre-booked ticket.

26. Make sure you are on the correct coach and that you get off at the right stop You are responsible for making sure that you join the correct coach and that you get off at the right stop.

27. Inspection of tickets You must show and, when required, hand over for inspection and scanning as required, a valid ticket and any accompanying discount card at the request of the staff of the Company or its agent. A ticket which registers as having been used for a previous journey will not be accepted for travel and a new ticket must be purchased. In the event of dispute, passengers are advised to purchase a new ticket and submit a refund request as above.

28. If your ticket is spoiled or altered It must be possible for the barcode/QR on the ticket to be scanned. If a ticket is defaced, damaged or tampered with it is not valid for travel. The Company reserves the right to refuse to issue a replacement ticket in such circumstances.

29. Lost or mislaid tickets A ticket is your evidence of your right to make a journey and its safekeeping is your responsibility.

30. When you have to change coaches If it is necessary to change coaches you will be responsible for your transfer between stops and for the transfer of your luggage. If this is due to the breakdown of a vehicle, passengers must follow any instructions given to them by the Company’s staff to ensure their safety.

31. Making time for connections Passengers must allow plenty of time for their coach journey to arrive in time to connect with other forms of transport provided by other carriers or before an appointment when travelling to important appointments. The Company does not accept responsibility for any delays caused by circumstances beyond our control.

32. Comfort breaks Short halts may be made on some routes for refreshments or other reasons. Passengers must return to the coach punctually within the time allowed for these halts. Coaches may have to proceed without a passenger who fails to rejoin the coach at the prescribed time as set out in the timetable or as announced by the driver. The Company will not be liable for any loss or damage caused by such an occurrence.

33. More than one person travelling on one ticket Where two or more people are included on the same ticket, the person purchasing the ticket shall be deemed to do so on the basis that he or she acts as agent for both or all the members of the party and accepts these conditions on behalf of each member of the party. The party must remain together, unless otherwise directed by a Company official (for example due to capacity on a particular vehicle), or purchase separate tickets if the passengers wish to travel separately, in which case no refund will be given.

Responsabilities of the Company

34. It is the Company’s responsibility to carry the passengers, with the minimum discomfort and inconvenience to the destination shown on the ticket. However sometimes, due to circumstances beyond the Company’s control or for other reasons, coach services are disrupted or cancelled.

35. The Company shall not be in breach of its obligations to carry the passengers if a service is cancelled due to circumstances beyond its reasonable control, which shall be deemed to include, but not be limited to traffic congestion, exceptional severe weather conditions, accidents causing delays on the coach service route, fire and/or damage at a coach station, compliance with requests of the police, deaths and collisions on the road, vandalism and terrorism and acts of God.

36. In the event of any failure by the Company to fulfil its obligations due to a circumstance beyond its reasonable control, the passenger shall be entitled to a refund of their ticket price but the Company shall have no additional liability beyond this.

37. If the Company fails to carry the passenger to their destination as shown on their ticket for any reason not otherwise excluded (for instance, and in particular due to a mechanical breakdown of the Company’s coach), the Company shall, at its own expense and discretion as to the means, arrange or provide alternative transport, usually another coach, to complete the journey as soon as reasonably practical having regard to the circumstances. Provided that the Company does so within a reasonable time, it shall have no other liability as a result of any delay in performing its obligations.

38. Limitation of Liability for Breach of Contract Notwithstanding anything to the contrary contained in these terms, the Company’s liability for any failure on its part to carry the passenger to the destination shown on the ticket shall be limited to reimbursing the passenger for the reasonable cost of alternative travel to such destination by public transport and the passenger shall be reimbursed on submission by registered post or electronic means to the Company’s office at ComfortDelGro House, 329 Edgware Road, Cricklewood, London NW2 6JP, United Kingdom of the appropriate receipt or other voucher for the cost of such travel, together with their original Stansted Citylink ticket. In particular, but without prejudice to the above paragraph, the Company shall have no liability for any consequential losses of the passenger as a result of failure by the Company to fulfil its obligations for example but without limitation, passengers missing flights or other onward connections.

On Board Confort

In the interest of all passengers the following “comfort” rules will apply:

39. Noise/entertainment. The playing on coaches and in coach stations of radios, cassette or CD players, personal stereos, musical instruments is not permitted. However, provided that the driver of a coach is satisfied that the sound of a personal stereo does not cause offence or inconvenience either to himself or to the other passengers, he may allow an exception to this requirement. A coach is a confined area and passengers should only use mobile telephones where essential. Where ‘wi-fi’ is provided on its coach, the Company cannot give any undertakings as to the quality of the signal, available bandwidth, download speed or continuity of such a service.

40. Alcoholic drinks. Passengers are not permitted to take alcoholic drinks onto coaches for the purpose of consuming them on board, nor to drink such drinks on the coach or to remain on the coach when in the opinion of the driver they are under the influence of alcoholic drink. Any container of alcohol must remain sealed at all times when on board the coach.

41. No Smoking policy. Passengers are not permitted to smoke, including substitute smoking materials such as electronic cigarettes, on board any vehicle operated by the Company and in all coach stations/shelters (except where it is indicated that smoking is expressly permitted). The Company is entitled to request offending passengers to remove themselves from the coach or coach station/shelter if they do not comply with a request to desist from smoking.

42. Drug and Solvent abuse. Passengers are not permitted to board or remain on board any of the Company’s services whilst under the influence of drugs and/or solvents.

43. Special Needs. Certain seats or wheelchair areas may be reserved for passengers with restricted mobility or other special needs. Passengers should always comply with any requests from staff to make such seats available. Any special requirements should be made known to the Company at least 48 hours in advance of travelling.

44. Wheelchairs. Wherever possible, the Company will assist passengers using wheelchairs. One wheelchair user per coach may be accommodated inside the vehicle provided that the wheelchair does not exceed 1200mm x 700mm in size and the space has been booked in advance. The wheelchair must be appropriately positioned and secured. Folding wheelchairs will be carried where possible; however battery-powered wheelchairs cannot be carried unless they can be safely stowed in disassembled parts in the luggage compartment of the coach. In each case, the weight of each unit must not exceed 20kg. The Company can offer no guarantee that a member of staff trained in the correct lifting and handling of the wheelchair bound passenger will be available to offer assistance. It is therefore incumbent on the passenger to make suitable arrangements to have a qualified person available to assist at boarding, departing or connecting point unless confirmed arrangements have been made in advance with the Company. The final decision regarding the safe carriage of wheelchairs and their occupants rests with the Company staff present at the time of boarding, in line with guidance issued by the Company from time to time.

45. Food & Beverages. Passengers are not allowed to take onto our coaches any hot food or beverages e.g. chips, take-away meals, coffee, tea etc. We are entitled to refuse access to any passenger with hot food or beverages. Passengers are requested not to leave litter on the coach but to dispose of it responsibly.

46. The Company reserves the right to refuse entry or to remove from the Company’s vehicle(s) any passenger who shall be or, in the opinion of the driver or other Company official, appears to be in breach of any of these comfort rules. Travel may also be denied, either at the time of the incident or subsequently, to any passenger who is abusive, violent or threatening to any member of staff or other person. Any passenger so refused or removed shall not be entitled to any refund or compensation whatsoever from the Company and the Company shall have no liability to such passenger whatsoever.

Luggate and Personal Property

47. Neither the Company nor its servants, agents or subcontractors are common carriers and luggage and personal property for carriage will only be accepted on these conditions.

48. We reserve the right to refuse to carry in the hold more than two medium sized (70 x 30 x 45 cm) suitcases, rucksacks or similar package of luggage weighing not more than 20kgs each and more than one small bag inside the coach. Additional luggage may be carried subject to accommodation being available within the vehicle as determined by the driver or other Company official, in which case excess luggage will be subject to a charge of £5 per item. Luggage carried inside the coach must not obstruct any gangway or exit.

49. Large/hazrdous luggage items The Company reserves the right to refuse trunks or other bulky articles, or articles of an objectionable or dangerous nature or which have sharp or protruding edges which may tear or damage other luggage with which it is packed within the coach. The Company is also entitled to request any passenger to open any article of luggage for inspection by the driver or other authorised employee of the Company in the presence of the passenger if, for reasons of security, the Company considers it necessary to do so. Subject to availability of accommodation and payment of the appropriate charge, bicycles and skis/surfboards will be carried provided they are packed in such a way as to prevent damage to other luggage. Fragile items such as electronic goods, portable televisions, radios etc. will only be carried if they are of reasonable size and securely packed. The Company will not be responsible for any damage to such items howsoever caused. Luggage of a potentially hazardous nature (including without limitation weapons, firearms, explosives or flammable items) is not permitted to be carried on any coach without the express permission of a Company official.

50. Passengers are responsible for getting themselves and their luggage onto the correct service. Medication and valuables should not be stowed in the luggage hold but taken on board. If the Company’s staff assists with luggage, it remains the passenger’s responsibility to see it on and off the coach. The passenger must also look after his or her luggage at all times including whilst at coach stations, stops and on the coach.

51. Luggage given into the custody of the Company must be clearly and appropriately labelled and securely packed and locked/fastened. The passenger’s name, destination and contact telephone number should be shown on the outside of the luggage.

52. The Company will not be liable for loss or damage to passengers luggage or to any possessions of the passenger unless such a loss or damage is caused by negligence on the part of the Company, its servants or agents; and, in the event of the Company being liable for loss or damage under this clause, its liability in such case shall be limited to the sum of £100 for any single claim. Where an item of luggage contains items belonging to more than one person, only one claim will be considered by the Company. The Company’s liability will be limited to £25 for any one item within the luggage lost or damaged. The Company will not be liable for any monetary loss whatsoever. This includes currency, valuable securities such as cheques, money orders, premium bonds and certificates and all other items which may be valued in money or money’s worth. The Company recommends passengers to insure their luggage and personal property.

53. Loss of luggage or personal property must be notified immediately to a Company employee and also to the local Police Station. The Company reserves the right to levy a charge for storage and return of lost property in accordance with the applicable regulations. Any lost property which is unclaimed will be disposed of after 60 days, although property considered to be perishable or hazardous may be disposed of immediately. Any item of luggage which may be the cause of cause of concern from a security viewpoint may be passed to the police or other competent authority which could result in its destruction. The Company will accept no liability in respect of the safe keeping of lost or unattended luggage except as detailed above.

Carriage of Animals

54. Animals, other than guide dogs accompanying registered blind persons and hearing dogs accompanying deaf persons, with suitable identification, will not be carried on the Company’s services.

55. If an animal is taken on board without the driver’s permission the passenger will be required to remove it.

General

56. The published journey times of services are approximate only and the Company does not undertake that services will start or arrive at the time specified in its timetables or on its website or that such services will connect with any other services shown as connecting services.

57. Except as provided in these terms, the Company will not be held liable for any loss howsoever arising or caused as a result of any delay to such services or by the same not operating in accordance with their published timings.

58. The Company reserves the right to alter its timetables or suspend, cancel or withdraw services or departures or other facilities without notice, whether before or after a passenger has booked accommodation on the same.

59. The right is reserved to provide carriage between the points stated on the ticket issued to the passenger by means other than the vehicles scheduled to run on the journeys to which the ticket relates.

60. Any arrangements for hotel accommodation, meals, refreshments, admissions to or for the use of premises, vehicles (including coaches), trains, ferries, aircraft or other means of conveyance operated by persons or bodies other than the Company are made by the Company as agent for and on behalf of the passenger, on the express condition that the Company shall not be liable for any loss, damage, injury, delay or inconvenience howsoever caused to the passenger as a result of any such arrangements for such matters or use thereof. Such arrangements are subject to any by-laws, regulations or conditions of the provider of the facility.

61. Applicable law Any ticket sold or arrangement entered into on behalf of the passenger is on the condition that the laws of England shall apply to the contract arising and to the determination of the rights and liabilities of the respective parties and that no action or other proceedings shall be brought by either party in relation to the contract or for damages independent of such contract except in a court of competent jurisdiction in England. Unless otherwise stated in these Conditions of Carriage, no person other than the passenger or the Company shall have the benefit of, or be entitled to rely upon or enforce any term of any contract of carriage between these parties. Any reference herein to gender shall include all genders, and singular and plural shall apply according to context.