Information on technical problems

What are the minimum requirements to surf www.terravision.eu and to buy on-line?

What should I do if I do not receive the on-line booking confirmation by e-mail?

What should I do if my booking has not been successful or if there have been any errors?

 

What are the minimum requirements to surf www.terravision.eu and to buy on-line?

To surf www.terravision.eu you must use one of the following browsers: Microsoft® Internet Explorer, Mozilla, Opera or a browser with similar characteristics. The web pages may vary slightly from one browser to another and may not be viewed with the optimal characteristics of the site but the site will still be readable and you can still surf it! As the website contains pdf files, we suggest you download Adobe® Acrobat Reader. In some cases you may need to allow javascript executions and the transmission of cookies.

What should I do if I do not receive the on-line booking confirmation by e-mail?
Once the booking phase has been completed, the system will automatically send you an e-mail to confirm your booking status. In this e-mail you will find a link which will give you access to your purchases and the option to print your e-ticket. If you do not receive this confirmation e-mail but have received an e-mail confirming payment (from Paypal) we suggest you contact us immediately, using the contact us form, so that we can look into the error. If you do not receive any of the above e-mails, your purchase probably has not gone through and no funds have been taken from your credit card. If this is the case, we suggest you try booking your ticket again. If the problem persists, please contact us.

What should I do if my booking has not been successful or if there have been any errors?
If you do not receive any of the above e-mails, your purchase probably has not gone through and no funds have been taken from your credit card. If this is the case, we suggest you try booking your ticket again. If the problem persists, please contact us.